hotel-reservation酒店预订

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1、HotelReservations酒店预订Howtoreservearoomasaguest?Howtoreservearoom?WaysofbookingPreviewWhatdoyouknowaboutroomtypesofahotel?按设施及规格分Divideaccordingtofacilitiesandspecification按级别分Divideaccordingtorank按朝向分Divideaccordingtotheorientation特殊房型Particularhousetype单人间SingleRoom双人间TwinRoo

2、m/DoubleRoom大床间Double,KingsizeorQueensizeRoom标准间Standard(Single,DoubleorTwin)三人间Triple四人间Quad套间Suite公寓Apartment别墅Villa经济间EconomicRoom普通间StandardRoom高级间SuperiorRoom豪华间DeluxeRoom商务标间BusinessRoom行政标间ExecutiveRoom行政楼层ExecutiveFloor朝街房FrontViewRoom背街房RearViewRoom城景房Ci

3、tyViewRoom园景房GardenViewRoom海景房SeaViewRoom湖景房LakeViewRoom山景房MountainViewRoom不限房型RunoftheHouse无烟标准间Non-SmokingRoom残疾人客房HandicappedRoom带厨房客房RoomwithKitchen相邻房AdjoiningRoom连通房ConnectingRoomCategoryofRoomSingleRoomTwinRoomDoubleRoomHowtomakearoomreservationasahotelclerk?Imf

4、ormationneededStaffNameNumberofpeopleRoomtypeArrivaltimeDeparturetime...GuestRoomrateRoomtypeDiscountPayment...Howtoexpressyourself?DialogⅠAnFITRoomReservation散客预订ListentothedialogandfillinthemissinginformationETA:estimatetimeofarrival预计抵达时间预计离开时间：ETDRatequoted:报价Gtd:Guaranteed

5、Gtdbooking有保证预订N/A:notavailable未提到BasicProcedures-基本程序1.Greettheguest2.AskaboutreservationinformationDateofarrivalanddepartureRoomtypesNameandphonenumber3.Confirmthereservation...GreettheguestGoodmorning!Reservations.Helenspeaking.MayIhelpyou?问候语+自报部门/岗位+介绍自己（英文）+请问有什么可以帮到您Role

6、-playLiweiisatreceptiondeskmakingareservationofhotelroomsforhisbossandhisboss's3children.Thereceptionclerkgreetshim/her.ListeningStaff:NewGardenHotel,Lucyspeaking.HowcanIhelpyou?Customer:Doyouhaveyouanyvacancy?Staff:Yes,wehave.Whenwouldyouwantthem?Customer:Throughtomorrownightu

7、ntilThursday,forthreenights.Staff:Yes,we’vestillgotrooms.Whatkindofroomwouldyoulike?Customer:Twosingleroomswithbathroom.Staff:Twosingleswithbath.OK.MayIhavethenames,please?Customer:WilsonandHolz.It’sMissHolzandmyself.Staff:I’veputitdown,Mr.Wilson.Pleasereportatthereceptionby2:0

8、0p.m.tomorrow.Otherwisewedonotguaranteethebooking.Staf