Hotel-Reservation酒店预订上课讲义.ppt

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1、HotelReservations酒店预订Howtoreservearoomasaguest?PreviewWhatdoyouknowaboutroomtypesofahotel?CategoryofRoomSingleRoomTwinRoomDoubleRoomHowtomakearoomreservationasahotelclerk?ImformationneededStaffNameNumberofpeopleRoomtypeArrivaltimeDeparturetime...GuestRoomrateRoomtypeDi

2、scountPayment...Howtoexpressyourself?DialogⅠAnFITRoomReservation散客预订ListentothedialogandfillinthemissinginformationETA:estimatetimeofarrival预计抵达时间预计离开时间：ETDRatequoted:报价Gtd:GuaranteedGtdbooking有保证预订N/A:notavailable未提到BasicProcedures-基本程序1.Greettheguest2.Askaboutreserva

3、tioninformationDateofarrivalanddepartureRoomtypesNameandphonenumber3.Confirmthereservation...GreettheguestGoodmorning!Reservations.Helenspeaking.MayIhelpyou?问候语+自报部门/岗位+介绍自己（英文）+请问有什么可以帮到您Role-playLiweiisatreceptiondeskmakingareservationofhotelroomsforhisbossandhisboss

4、's3children.Thereceptionclerkgreetshim/her.ListeningWriting—Confirmationfax确认传真发传真单位地址+传真号收件人单位+地址+传真号日期正文确认信息客套语手写签名打印签名部门名称PracticeEvergreenHotel112SunStreet,ShanghaiFaxNo.:884256668FAXTO:Mr.JenniferO’BrianStevenHighSchool1102NorthBlvd.SanAntonia,TX78214U.S.A.July19M

5、ESSAGEWearepleasedtoconfirmyourreservationofoneair-conditioneddoubleroomwithbathandshowerwhichfacestheseafor4nightsstartingfromAugust15thto19th.TheroomratewillbeRMB860Yuanpernight.PleasedonothesitatetocontactmeifIcanbeofanyfurtherassistance.Guarantee—VISAcardnumber:662

6、3504581001SincerelyyoursEmilyFongEmilyFongReservationDepartment