JD - Outlet Manager

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1、OUTLETMANAGER餐厅经理PlaceofWork:总部门Food&BeverageOutlet餐饮部餐厅ScopeandGeneralPurposeofJob:主要职责和工作目标TofunctionastheBusinessManagerandaMarketingSpecialistfortheOutlet,toensurethattheoutletoperatesuccessfully,inaccordancewiththestandardofthehotelandareindividuallyprofitable.作为餐厅的营业经理和市场专员，依照酒店标准

2、确保餐厅成功运作并独立盈利Responsibleto:上级AssistantDirectorofFoodandBeverage餐饮部副总监Responsiblefor:下属AssistantManager–Outlet副理-餐厅TeamLeader–Outlet领班-餐厅AllOtherOutletEmployees餐厅其他所有员工MainDuties主要职责Administration行政管理§AssiststoensurethattheFoodandBeverageactivitiesarealignedwiththerespectiveCorporateStra

3、tegy,andthattheHotelActionshavebeenimplementedwhereappropriate.协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。§OverseesthepreparationandupdateofindividualDepartmentalOperationsManuals.监督部门营运手册的准备和更新的工作。§Conductsregulardivisionalcommunicationsmeetingsandensurethatdepartmentalbriefingsandmeetingsareeffectivea

4、ndconductedasnecessary.定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。CustomerService对客服务§Ensuresthatallemployeesdeliverthebrandpromiseandprovideexceptionalguestserviceatalltimes.确保所有员工遵循品牌承诺并始终提供优异的对客服务。LastUpdated:22/07/2021Page8OUTLETMANAGER餐厅经理§Ensuresthatemployeesalsoprovideexcellentserviceto

5、internalcustomersinotherdepartmentsasappropriate.确保员工同样在适当的时候为其他部门的内部客人提供优质服务。§Handlesallguestandinternalcustomercomplaintsandinquiriesinacourteousandefficientmanner,followingthroughtomakesureproblemsareresolvedsatisfactorily.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。§Maintainspositiveguestand

6、colleagueinteractionswithgoodworkingrelationships.与客人和同事保持基于良好工作关系的互动接触。§Establishesarapportwithguestsmaintaininggoodcustomerrelationships.与客人建立并保持良好的客户关系。§PersonallyandfrequentlyverifiesthatguestsintheOutletarereceivingthebestpossibleservice.经常亲自证实餐厅客人得到的是最好的服务。§SpendstimeintheOutlet(d

7、uringpeakperiods)toensurethattheOutletismanagedwellbytherespectiveemployeesandfunctionstothefullestexpectations.在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。Financial财政§Maximisesemployeeproductivitythroughtheuseofmulti-skilling,multi-taskingandflexibleschedulingtomeetthefinancia