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1、®IPPF–PracticeGuideChangeandPatchManagementControls:CriticalforOrganizationalSuccessTheInstituteofInternalAuditorsGlobalTechnologyAuditGuideChangeandPatchManagementControls:CriticalforOrganizationalSuccessAuthors:JayR.Taylor,GeneralMotorsCorp.JuliaH.Allen,C
2、arnegieMellonUniversity,SoftwareEngineeringInstituteGlennL.Hyatt,GeneralMotorsAcceptanceCorp.GeneH.Kim,TripwireInc.ThisguidehasbeenproducedanddistributedthroughthesponsorshipofBMCRemedyandTripwire.Copyright©2005byTheInstituteofInternalAuditors,247MaitlandAv
3、enue,AltamonteSprings,Florida32701-4201.Allrightsreserved.PrintedintheUnitedStatesofAmerica.Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedinanyformbyanymeans—electronic,mechanical,photocopying,recording,orotherwise—withoutprio
4、rwrittenpermissionofthepublisher.TheIIApublishesthisdocumentforinformationalandeducationalpurposes.Thisdocumentisintendedtoprovideinformation,butisnotasubstituteforlegaloraccountingadvice.TheIIAdoesnotprovidesuchadviceandmakesnowarrantyastoanylegaloraccount
5、ingresultsthroughitspublicationofthisdocument.Whenlegaloraccountingissuesarise,professionalassistanceshouldbesoughtandretained.iGTAG—TableofContentsSection1SummaryfortheChiefAuditExecutiveSummary..............................................................
6、............................................................................................1Section2Introduction................................................................................................................................................
7、..........................4Section3WhyShouldICareAbouttheWayMyOrganizationIsManagingChange?..................................................................9Section4DefiningITChangeManagement.................................................................
8、...................................................................13Section5WhatQuestionsShouldIAskAboutChangeandPatchManagement?.......................................................................
