《生产运作管理》ppt课件

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1、Chapter01:IntroductiontoOMWhatisOM?CourseContents(PlanofThisBook)HistoricalEvolutionofOM1Chapter01:IntroductiontoOMOM概念课程内容OM发展历程2WhatisOM?Operationsmanagement(OM):Themanagementofsystemsorprocessesthatcreategoodsand/orprovideservices.3WhatisOM?OM:对生产产品或提供服务的系统或过程进行管理。4WhatisOM?Whatis

2、aServiceandWhatisaGood?“Ifyoudropitonyourfoot,itwon’thurtyou.”(Goodorservice?)“Servicesneverincludegoodsandgoodsneverincludeservices.”(Trueorfalse?)5WhatisOM?产品与服务“如果把它掷到你的脚面，你不会受到创伤”（产品或服务？）“服务不含产品，同时产品也不含服务”（正确与否？）6WhatisOM?MostGoodsContainService,V.V.AutomobileComputerInstalledcarpetingF

3、ast-foodmealRestaurantmeal/autorepairHospitalcareAdvertisingagencyConsultingservices/teachingPercentofproductthatisagoodServicesGoods100%75%50%25%025%50%75%100%Percentofproductthatisaservice7WhatisOM?产品总是包含服务，反之亦然汽车计算机铺设地毯快餐饭店/汽车维修医院护理广告代理咨询/教学产品所占百分比服务产品100%75%50%25%025%50%75%100%服务所占百分比8W

4、hatisOM?Inputs:LandLaborCapitalTransformation/ConversionprocessOutputs:GoodsServicesValueadded$ControlFeedbackFeedbackFeedbackFeedback9WhatisOM?输入：土地劳动力资本转换/转化过程输出：产品服务增值$控制反馈反馈反馈反馈10WhatisOM?FoodProcessorInputsProcessingOutputsRawVegetablesCleaningCannedvegetablesMetalSheetsMakingcansWa

5、terCuttingEnergyCookingLaborPackingBuildingLabelingEquipment11WhatisOM?处理新鲜蔬菜输入处理输出新鲜蔬菜清洗罐装蔬菜金属薄板制作空罐新鲜水切割蔬菜能源烹制劳动力装罐厂房贴标签设备12WhatisOM?HospitalInputsProcessingOutputsDoctors,nursesExaminationHealthypatientsHospitalSurgeryMedicalSuppliesMonitoringEquipmentMedicationLaboratoriesTherapy13Wha

6、tisOM?医院输入处理输出医生，护士检查康复者基本设施手术药物医学观察医疗器械药物治疗化验室理疗14CourseContents(PlanofThisBook)1.IntroductiontoOM2.OperationsStrategyandCompetitivenessI.StrategyandCompetitivenessII.SystemDesignⅣ.SystemInnovation3.Product/ServiceDesign5.LocationPlanning4.CapacityPlanning6.FacilityLayout7.DesignofWorkSyste

7、msIII.Systemcontrol14.JITandMassCustomization9.InventoryManagement8.QualityManagement10.AggregatePlanning11.MRPandERP12.Scheduling13.SupplyChainManagement15CourseContents(PlanofThisBook)1.概述2.运营战略与竞争力I.战略与竞争力II.系统规划与设计Ⅳ.系统的维护与更新3.产品/服务设计5.选址