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1、CORRECTEDJANUARY30,2008;SEELASTPAGEJournalofAppliedPsychologyCopyright2008bytheAmericanPsychologicalAssociation2008,Vol.93,No.1,170–1880021-9010/08/$12.00DOI:10.1037/0021-9010.93.1.170TheCriticalRoleofConflictResolutioninTeams:ACloseLookattheLinksBet
2、weenConflictType,ConflictManagementStrategies,andTeamOutcomesKristinJ.BehfarRandallS.PetersonUniversityofCalifornia,IrvineLondonBusinessSchoolElizabethA.MannixandWilliamM.K.TrochimCornellUniversitybroadly.Thisarticleexploresthelinkagesbetweenstrategi
3、esformanagingdifferenttypesofconflictandgroupperformanceandsatisfaction.Resultsfromaqualitativestudyof57autonomousteamssuggestthatpublishers.groupsthatimproveormaintaintopperformanceovertimeshare3conflictresolutiontendencies:(a)focusingonthecontentof
4、interpersonalinteractionsratherthandeliverystyle,(b)explicitlydiscussingalliedreasonsbehindanydecisionsreachedinacceptinganddistributingworkassignments,and(c)assigningitsdisseminatedworktomemberswhohavetherelevanttaskexpertiseratherthanassigningbyoth
5、ercommonmeansofbesuchasvolunteering,default,orconvenience.Theauthors’resultsalsosuggestthatteamsthataretoonesuccessfulovertimearelikelytobebothproactiveinanticipatingtheneedforconflictresolutionandornotpluralisticindevelopingconflictresolutionstrateg
6、iesthatapplytoallgroupmembers.isandKeywords:teamconflict,conflictmanagement,teamviabilityuserAssociationAgreatdealofempiricalandtheoreticalattentionhasbeeninthepresenceoftrustismorelikelytoresultinpositiveeffectsindividualfocusedinthepastdecadeonintr
7、agroupconflictanditsimpactonthanwheretrustislow(Simons&Peterson,2000).Buildingontheteamperformance(seeDeDreu&Weingart,2003,andJehn&thesedevelopments,wetakeacloserlookattheeffectsofconflictPsychologicalofBendersky,2003,forreviews).Tworecentdevelopment
8、sinthisresolution(i.e.,vs.absolutelevelofconflict).Wewanttoknowuselineofresearcharetheimpetusforthisarticle.First,theintragrouphowconflictresolutiontacticsareassociatedwiththeimpactofconflictliteraturehasbeguntoquestionthenotionthatmeasuringtask,rela
