酒店前台标准操作手册

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1、武汉喜莱酒店管理有限公司营运标准手册—前厅螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀

2、莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂

3、薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄

4、莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇

5、膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆

6、蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿

7、艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁

8、蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀莈蚀羄芃芀薆羃羂蒆蒂羂肅艿螀羁膇蒄蚆肀艿芇薂聿罿蒂蒈聿肁芅袇肈芃蒁螃肇莆莃虿肆肅蕿薅蚂膈莂蒁蚂芀薇螀螁羀莀蚆螀肂薆薂蝿膄莈蒈螈莇膁袆螇肆蒇螂螆腿艿蚈螆芁蒅薄螅羁芈蒀袄肃蒃蝿袃膅芆蚅袂芇蒂蚁袁肇芄薇袀腿薀蒃袀节莃螁衿羁薈蚇袈肄莁薃羇膆薆葿羆芈荿螈羅羈膂螄羅膀