酒店前台部操作手册

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1、前厅部部门岗位职责说明FRONTOFFICEDEPT.JOBDESCRIPTION部门DEPARTMENTFrontOffice直接上司REPORTINGTOChiefPurser职位POSITIONAsst.ChiefPurser直辖下属SUBORDINATEPurser职级JOBLEVEL编号REFNO.涉及部门RELATIONSHIPS:-AllFrontOfficePersonnel-HousekeepingPersonnel-F&BPersonnel-AccountingPersonnel-HouseGuests工作概述JOBSUMMARY:AssisttheCh

2、iefPursertomonitorallaspectsofdailyoperationrelatedtotheExecutiveFloor.Supervisepursersandenhancefirstclassservicearerenderedtoallclubguests.CoordinatewithothersectionsanddepartmentstomaintainstandardsofExecutiveFloor,bothinserviceandfunction.工作职责DUTIESREPONSIBILITIES:1.AssisttheChiefPurse

3、rtosupervisethecheck-inandcheck-outofguestsatExecutiveFloorandmakesuretheserviceisefficientandaccurate.2.ResponsibleforthedailyoperationofExecutiveFloorwhiletheabsentoftheChiefPurser.3.Ensureallguestsneedsorrequestsarefollowedupbystaffandguestsareawareofthefeedback.4.Ensureappropriatesuper

4、visionextendedtoExecutiveFloorstaffinmaintainingfirstclassserviceprovidedtotheguests.5.Follow-uponalloutstandingassignmentsonthelogbookandtakeactionsaccordingly.6.Supervisethedailypre-allocatingroomsforallExecutiveFloorguestsandpersonallytohavephysicalcheckoftheroomstomakesureallamenitiesa

5、ndset-uparearrangedanddeliveredintheroombeforeguestarrival.7.Maintainafriendly,neatandpleasantimagetoguests,andensureguests'specialrequestsaremet.8.AssisttheChiefPurserinorganizingandconductingtrainingforstaff.9.EvaluatethestandardandperformanceforthePursersfromtimetotimeandremindthemoncom

6、monerrorsontheirwork.28政策制定人PREPAREDBY审批人APPROVEDBY采用日期EFFECTIVE28前厅部部门岗位职责说明FRONTOFFICEDEPT.JOBDESCRIPTION部门DEPARTMENTFrontOffice直接上司REPORTINGTOChiefPurser职位POSITIONAsst.ChiefPurser直辖下属SUBORDINATEPurser职级JOBLEVEL编号REFNO.1.Ensurethetidyandcleanlinessoftheloungeandkitchenareastoprovidegoode

7、nvironmentfortheguestsandmeettheHygienestandard.2.Upliftthemoraleandsoothethegrievanceofallstaff.3.AssisttheChiefPurserinanyactionsofminimizingcostattheExecutiveFloor.4.AssisttheChiefPurserinmonthlybusinessreportandsubmittorelateddepartmentaccordingly.5.Perfor