酒店前台部英语培训.doc

《酒店前台部英语培训.doc》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。

1、前台部英语培训（一）自我介绍/Selfintroduction姓名/Name年龄/Age性别/Gender身高/Stature名族/Nation语言/Language婚姻/Marriage兴趣爱好/Hobby特长/One’sStrongSuit教育/Education工作经验/WorkExperience工作成绩/WorkAchievement职位/Position工作年限/WorkDuration面试/Interview（二）酒店设施设备客房/GuestRoom:普通房/StandardRoom豪华房/DeluxeRoom套房/Suite

2、Room行政套房/Executivesuite总统套房/PresidentialSuite公寓/ApartmentRoom复式套房/CompoundRoom单人房/SingleRoom双人房/TwinRoom三人房/TripleRoom餐饮/Food&Beverage:中餐厅/ChineseRestaurant(TheGardenRestaurant)会议室/ConferenceRoom宴会室/BanquetRoom西餐厅/WesternRestaurant(TheMienCafé)酒吧/Bar(TheLongBar)康体娱乐设施/Heat

3、h&EntertainmentFacilities:羽毛球/BadmintonCourt篮球馆/BasketballCourt网球馆/TennisCourt沐足馆/MassageRoom麻将室/Mah-jiongRoom桌球/Snooker泳池/Swimmingpool(OutDoor)（三）对话练习DialogueAG:ThisisJohnspeakingfromroom6311,Iwantsomebodytohelpmetakemyluggage.S:Certainly!Mr.John!CanIaskhowmanypiecesoflug

4、gagedoyouhave?G:Five.S:OK,Thebellboywillcometotakethemrightnow!G:Bytheway!Canyoupreparemybillnow?I’minhurrytocatchtheflight/gototheairport.S:Noproblem!DialogueBG:Canyouwakeupmetomorrow?S:Yessir!MayIknowyourroomnumber?G:6311.S:MayIknowwhattimewouldyouliketowakeup?G:Aquarter

5、to7o’clock/sixfortyfive.S:OK.Wewillcallyouontime.Goodnight!G:Thankyou!Bytheway,whereisthebreakfast?S:It’sinthewesternrestaurant.Andit’sfrom7-10o’clock.G:Whereisit?S:It’sonthefirstfloorof6thblock.G:Isee.Thankyou!Goodnight!DialogueCG:It’ssomethingwrongwithmyair-conditioninth

6、eroom./Mytoiletisnotwork.S:I’msorrysir.MayIknowyourroomnumber?G:6311.S:Don’tworrysir!Theengineerwillcometocheck&fixitassoonimmediately!S:Goodevening!Sir.Thecallingfromreception.Wearesosorrytoinformyouthattheair-conditioncouldnotreadytonight!Therewasaterribleproblemofif,wes

7、houldcontacttoprofessionalpeopletofixittomorrow.Canwehelpyoutochangeanotherroom?G:OK!Whichroom?S:Thenewroomis6310.Pleasepackyourluggageandwaitinginyourroom.Thebellboywillcome&helpyouchangetheroom.G:OK!DialogueDG:Doyouhavelaundryservice?S:Yes!Therearelaundrylist&laundrybags

8、intheroom.Pleasefillinit&packyouclothes.Thenjustleaveitsonthebed.Thehousekeepingwilltakei