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1、023709Ch015/8/008:21AMPage3Chapter1Don’tJustSitandSufferInThisChapter➤Howdifficultpeoplecostsanityandproductivity➤Difficultpeoplecanbeuseful,too➤Avoidbecomingavictimofdifficultpeople➤Whyyoucan’tjustdonothingLet’sdoalittleheadcount.Thinkofallthepeopleyou
2、workwith.Howmanyofthemdoyouconsider“difficult”?Ifyouarelikemostpeople,there’satleastonepar-ticularpersonthatcomestomind:“Yes,John,definitelyJohnisapainintheneck.”Ifyou’vebeenwellcursed,maybeMaryisdifficult,too.Workingwithoneoreventwodifficultpeopleisbad
3、enough.Butitgetsevenworse.Nowthink.Howmanypeoplearoundyouaredifficultsometimes?What?Isyouranswermostofthem?Ifso,you’renormal,completelynormal.Difficultpeopleandthesometimesdifficultareallovertheplace.Noneofusisperfect,andallofusaredifficultattimestosome
4、one.Psst!Thatmeansevenyou.Unfortunately,difficultpeoplecostusalot.Yes,theycostmoneyintermsoflosttimeandproductivity.Butperhapsmoreimportantly,theycauseyoutoloseyourmind…orfeellikeit,anyway.It’seasytobecomeavictimofdifficultpeople,andeventobe-comedifficu
5、ltoneselfasaresult.It’seasytofallintovictimhood,tosuffertheslingsandarrowsofthedifficult,butyoucandosomething.Youcankeepyoursanityandincreaseproductivitybymanagingdifficultpeoplesothedamagetheycauseisre-duced.Andwhenthestarsareinproperalignment,youmayev
6、enbeabletoturntheirnegativebehaviorintoconstructive,usefulbehavior.023709Ch015/8/008:21AMPage4Part1➤YouCan’tSmack’Em—ManageThemInsteadInthischapterwe’lllookatthecostsofdifficultpeopleandexplainwhatyoucandosoyoudon’tbecomeavictim.Youneednotendupinafetalp
7、ositionmutteringtoyourselfattheendoftheworkingday!TheCostofDifficultPeopleLet’sfaceit.Mostofustryveryhardtoavoidmanagingdifficultpeople.Somehowwebelievethat,lefttotheirowndevices,theywill“smartenup”or“growup,”orifwe’rereallylucky,simplyquitorgoaway.Itra
8、relyworksthatway.Still,ifyouwanttobeabletoworkwiththedifficultfolks,youneedtoknowwhyyoumustmanagetheirbehavior.Andthatmeansunderstandingthetolldifficultpeopleexactfromeveryonearoundthem.Let’sstartwiththemostimportantpersonhere:yo
