资源描述：
《Dealing With Difficult People 24 Lessons for Bring Out the Best In Everyone.pdf》由会员上传分享，免费在线阅读，更多相关内容在学术论文-天天文库。
1、DealingwithDifficultPeopleThispageintentionallyleftblank“Justassomepeoplebringoutyourbest,andotherpeoplebringoutyourworst,youcanbringoutthebestinotherpeopleattheirworst.It’samatterofunderstandingwheretheyarecomingfromandwhatislikelytoworkwiththem.”Thispageintentionallylef
2、tblank“Communicationislikeaphonenumber.Ifyouleaveonenumberout,(onlytenpercentofthenumber),thecallwillnotgothrough.Ifyoudialtheareacodeattheendasanafter-thought,thecalldoesnotgetthrough.Youneedallthedigitstogetthrough,andyouneedthemintherightorder.”Thispageintentionallylef
3、tblank“Justassurelyassomepeoplebringoutyourbestandothersbringoutyourworst,youcanbeoneofthefewwhobringsoutthebestinothersattheirworst.It’samatterofstabilizingyourselfwhendealingwiththem,understandingthepositiveintentbehindtheirbadbehavior,identifyingadirectionandorganizing
4、yourownbehavioraroundthatdirection.”ThispageintentionallyleftblankDealingwithDifficultPeople24LessonsforBringingOuttheBestinEveryoneRICKBRINKMANRICKKIRSCHNERMCGRAW-HILLNewYorkChicagoSanFranciscoLisbonLondonMadridMexicoCityMilanNewDelhiSanJuanSeoulSingaporeSydneyTorontoCo
5、pyright©2006byTheMcGraw-HillCompanies,Inc.Allrightsreserved.ManufacturedintheUnitedStatesofAmerica.ExceptaspermittedundertheUnitedStatesCopyrightActof1976,nopartofthispublicationmaybereproducedordistributedinanyformorbyanymeans,orstoredinadatabaseorretrievalsystem,without
6、thepriorwrittenpermissionofthepublisher.0-07-148715-8ThematerialinthiseBookalsoappearsintheprintversionofthistitle:0-07-146333-X.Alltrademarksaretrademarksoftheirrespectiveowners.Ratherthanputatrademarksymbolaftereveryoccurrenceofatrademarkedname,weusenamesinaneditorialfa
7、shiononly,andtothebenefitofthetrademarkowner,withnointentionofinfringementofthetrademark.Wheresuchdesignationsappearinthisbook,theyhavebeenprintedwithinitialcaps.McGraw-HilleBooksareavailableatspecialquantitydiscountstouseaspremiumsandsalespromotions,orforuseincorporatetr
8、ainingprograms.Formoreinformation,pleasecontactGeorgeHoare,SpecialSales,atgeorge_hoare@mcgraw-hi
