Dealing_With_Difficult_People

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1、“Justassomepeoplebringoutyourbest,andotherpeoplebringoutyourworst,youcanbringoutthebestinotherpeopleattheirworst.It’samatterofunderstandingwheretheyarecomingfromandwhatislikelytoworkwiththem.”“Communicationislikeaphonenumber.Ifyouleaveonenumberout,(onlytenpercentofthenumber),thecallwillnotgothroug

2、h.Ifyoudialtheareacodeattheendasanafter-thought,thecalldoesnotgetthrough.Youneedallthedigitstogetthrough,andyouneedthemintherightorder.”Formoreinformationaboutthistitle,clickhere.ContentsDealingwithdifficultpeopleviiiRecognizethe10mostunwantedbehaviors1Chooseyourapproach3Understandthefourintents5U

3、nderstandthefirstintent:getitdone7Understandthesecondintent:getitright9Understandthethirdintent:getalong11Understandthefourthintent:getappreciated13Recognizetheresultsofthreatenedintents15Reducedifferences17Listentounderstand19Reachadeeperunderstanding21Speaktobeunderstood23Projectandexpectthebest

4、25BringoutthebestintheTank27BringoutthebestintheSniper29BringoutthebestintheKnow-It-All31BringoutthebestintheThink-They-Know-It-All33BringoutthebestintheGrenade35BringoutthebestintheYesPerson37BringoutthebestintheMaybePerson39BringoutthebestintheNothingPerson41BringoutthebestintheNoPerson43Bringou

5、tthebestintheWhiner45Takethefirstthreeactionsteps47viiCopyright2003byRickBrinkmanandRickKirshner.ClickhereforTermsofUse.
DealingwithdifficultpeopleDifficultpeople:they’rethosepeopleyoucan’tstandandwhodon’tdowhatyouwantthemtodoordowhatyoudon’twantthemtodo—andyoudon’tknowwhattodoaboutthem!Goodnews:y

6、oudon’thavetobetheirvictimanymore.Andwhileyoucan’tchangedifficultpeople,youcancommunicatewiththeminsuchawaythattheychangethemselves.Inthisbook,wedefinethefourkeyareasyou’llhavetofocusontosolveyourpeopleproblems.First,we’lldescribethe“10mostunwanted”typesofbehaviorandexaminetheforcesthatcompelpeopl

7、etobedifficultinsuchavarietyofways.Thenwe’llhelpyoubuilda“lens”forunderstandingwhypeopleactthewaytheydo.Yourabilitytorecognizethefourkeybehavioralintentionsisthefirststeptowardsuccessininfluencingpeopletochangeth