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ID:39908055
大小:2.18 MB
页数:48页
时间:2019-07-14
《10 Ways to Convert Customers》由会员上传分享,免费在线阅读,更多相关内容在学术论文-天天文库。
1、Whenitcomestoconvertingmorecustomers...The“secret”tomoresalesisassimpleasunder-standingjustwhatyourbuyerwants(andexpects)fromyourbusiness.Businessesoftenhavemanycustomersbuyingtheirproducts,oratleasttoomanytogettoknowpersonally.Whenthat’sthecase,what’stobedone?Theanswer:Turn
2、torigorouslytestedresearchinSocialPsychology.Wearealldifferent,butinmanyinstancesourbrainsarepronetoreactinasimilarmanner,andunderstandingthesesubtletiesinthehumanmindcanhelpyourbusinessfindcreativewaystoethicallymovemorebuyerstowardssaying“Yes!”toyourproductsorservices.This
3、eBookincludes10studiesthatrevealsuchinsightsintothemindsofyourcustomers.Let’sdigin!21BreakingThrough“ActionParalysis”Weallknowthesmallthingsmakeabigdifferencewhenitcomestocopywriting.InterestingresearchbyDr.RobertCialdiniexaminedthedonationprocessoftheAmericanCancerSociety,a
4、ndhowaminutechangedelivereddrasticallydifferentresults.Italsorevealswhyit’simportanttoanalyzewhypeoplesay“no”,ratherthanalwayslookingatwhytheysay“yes.”3thestudyResearcherstestedthephraseusedtoenddoor-to-doordonationrequests,splittingthetestbetweentwodifferentvarieties:1“Woul
5、dyoubewillingtohelpbygivingadonation?”2“Wouldyoubewillingtohelpbygivingadonation?Everypennywillhelp.”subtledIfference,rIght?Thewordingmaybesubtle,buttheresultsweredrastic.4theresultsPeoplewhowereaskedthesecondlinewerealmosttwiceaslikelytodonate.%%28VS50Theresearchersconclude
6、d...difference,thesecondlinemakestherequestmoreapproachableforthoseinterestedindonating.PeoplearemorelikelytotakeactionwhenminimalthebestpartofthIswholestudyparametersareset.Thewordingchangedidnoteffecttheoverallamountthatthesecondgroupdonated.ThisPeoplemayaskthemselvesifthe
7、yhave“enough”meansthattheamountstheydonatedwereofthetodonateandwhetheritwillmakeadifference.Bysamevalueasthefirstgroup,despitebeingtoldclarifyingthat“evenapenny”couldmakeatheycoulddonate“evenapenny”.5ImplyingthatasmallactionbottoMlIneisagoodstartwillmakepeoplemoreateasetomak
8、eamove.Whenmakingarequestforpeopletotakeaction,clearlyidentifyaminimuminord
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