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1、InterculturalCommunicationLecture4:verbalandnonverbalcommunicationReviewAddressing(HowmanywaystoaddressLinellDavis:ADoctorandaProfessorinNanjingUniversity)Greetings(howareyougettingon?howarethingsgoing?)Visiting(principlesinbusinessvisiting)Compliments(Whatarethedifferent
2、waysofcomplimentsbetweentheChineseandthewesterners?)PartingsThefixedCulturalAssumptionExpressionsofgratitudeandaplologyContentsVerbalCommunication:CulturallyloadedwordsCulturalreflectionsonproverbsandtaboosNonverbalCommunication:TimelanguageSpacelanguageBodylanguageParala
3、nguageWarm-upcases(verbalcommunication)Case1ItissaidthatinRome,infrontofashoestore,therewassuchasigntoattractEnglish-speakingcustomers:Shoesforstreetwalking.Comeinandhaveafit.ThesigncaughttheattentionofmanyEnglish-speakingtourists,butnottolookattheshoesdisplayedinthewindo
4、ws,buttoreadthesignandthenbreakoutintolaughter.TheItalianshopownerdidnotrealizethat"astreetwalker"meansaprostitute,while"tohaveafit"doesnotmeantohaveatry,buttobecomesuddenlyandviolentlyangryorupset.Nowondertheamusementandlaughter!Question:WhydidtheItalianshopownermakesuch
5、amistake?Case2RogerwasthePersonnelExecutive(人事执行员)ofalargeAmericanmultinationalfirm.In1996,RogerwasworkinginBraziltohelppromotetheirbusiness.Oneevening,therewasaparty,attendedbybothhisemployeesfromtheUnitedStatesandmanyBrazilianbusinesspeople.Attheparty,RogerbumpedintoRos
6、alita,aBrazilianwomanhehadknownforsometime.RogergenerallyhadaverygoodimpressionofRosalitaandalwaysfeltateasewithher,sothathefeltfreetotelljokesandsharepersonalthoughts,andtalkaboutBrazilandBrazilianlifewithouthavingtheworriesofoffendingRosalita.Duringtheparty,Rosalitasaid
7、toRoger,"I'dliketointroduceyoutooneofmygoodfriends.Sheisaverycapablewomanandispresentlythinkingofworkinginajointventuresoshecanprovideabetterlivingforherlargefamily.Sheisverymuchinterestedinyourcompany."Hearingthat,Rogersmiledandreplied,"Ok,butIjusthopeIdon'tgethustled."U
8、nfortunately,Roger'sreplaymadeRosalitaquiteupset.Verysoonsheexcusedherselfaspolitelyasshecould,a
