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1、EnglishLearningandCommunicationSkills英语学习与交流技能的培养崔松TheImportanceofCOMMUNICATIONYoursuccessinlife,frombothapersonalandaprofessionalstandpoint,willdepend，toagreatextent，onyourabilitytocommunicate.Nothinghappenswithoutcommunication,withouttheexchangeofinformation.Peopleevaluateyoubothformallya
2、ndinformallybyyourcommunicationskills.Wetypicallygaugetheintelligenceofothersandtheirabilitytodoagivenjobbytheiruseoflanguageandothercommunicationskills.-Dr.JoelBowmen,WesternMichiganUniv.TheCommunicationModelsTransmissionmodelIdeasasobjects,languageasacontainer,andcommunicationassendingthe
3、containertoanotherperson.Theprincipalproblemwiththetransmissionmodelofthecommunicationprocessisthatitcreatesthefalseimpressionthateffectivecommunicationis"simply"amatterofpackagingideascarefully.Thisisnotthecase.System/ProcessModel-Dr.JoelBowmanSensorydata:informationgatheredbyseeing,hearin
4、g,touching,smelling,ortasting.Filter:Beliefs Values Geneticandlearnedbehavioralpatterns CurrentphysicalandemotionalstateSenderhasideaSenderencodesideainmessageMessagetravelsoverchannelReceiverdecodesmessageFeedbacktravelstosenderPossibleadditionalfeedbacktoreceiver-Dr.MaryEllenGuffeyCommuni
5、cationGoals:ToinformTorequestTopersuadeTobuildgoodwillTobuildself-esteemHowDoWeCommunicate?Through—WrittencommunicationsOralcommunicationsNonverbalcommunicationsListeningObstaclesThatCreateMisunderstandingBypassinghappenswhenpeoplemisseachotherwiththeirmeanings.Forinstance,yourbossasksyouto
6、“help”withalargecustomermailing.Whenyouarrivetodoyourshare,youlearnthatyouareexpectedtodothewholemailingyourself.Youandyourbossattacheddifferentmeaningstotheword“help”.ObstaclesThatCreateMisunderstandingFrameofReference（参照标准;准则）Everythingoneseesandfeelsintheworldistranslatedthroughhisindivi
7、dualframeofreference.One’suniqueframeisformedbyacombinationofhisexperiences,education,culture,expectations,personality,andmanyotherelements.Asaresult,onebringshisownbiasesandexpectationstoanycommunicationsituation.ObstaclesThatCreateMisunderstandingLacko
