服务级别管理的七个秘诀

服务级别管理的七个秘诀

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1、itSMSolutions®DITY™NewsletterReprintThisisareprintofanitSMSolutions®DITY™Newsletter.OurmembersreceiveourweeklyDITYNewsletter,andhaveaccesstopracticalandoftenentertainingarticlesinourarchives.DITYisthenewsletterforITprofessionalswhowantaworkable,pract

2、icalguidetoimplementingITILbestpractices--withoutthehype.becomeamember(It'sFree.Visithttp://www.itsmsolutions.com/newsletters/DITY.htm)PublisheritSMSolutions™LLC31SouthTalbertBlvd#295Lexington,NC27292Phone(336)510-2885Fax(336)798-6296Findusonthewebat

3、:http://www.itsmsolutions.com.Toreporterrorspleasesendanotetotheeditor,HankMarquisathank.marquis@itsmsolutions.comForinformationonobtainingcopiesofthisguidecontact:sales@itsmsolutions.comCopyright©2006Nichols-KuhnGroup.ITILGlossaries©CrownCopyrightOf

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