《全面质量管理》课件

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1、TotalQualityManagementContentsIntroductionDefinitionofQualityHistoricalPerspectiveofTQMTQMPhilosophyTQMBasicPrinciplesContentsIntroductiontoCriticalSuccessFactorsISO9000FundamentalsofQualityApproachesConclusionAnalysisofQualityIntroductionThisPPTprovidesw

2、ithanoverviewonvariousaspectsofTotalQualityManagement(TQM)IroductionFeigenbaumandIshikawaareperhapsthegreatestcontributorstothedevelopmentofthetermTQM.However,theprominentqualitygurussuchasDeming,JuranandCrosbywerethosewhohaveshapedthedimensions,practices

3、andmechanismswhichunderpintheconceptalthoughnoneofthemactuallyusestheterm.(Daleet.al,1994)费根鲍姆石川馨戴明朱兰克罗斯比underpin巩固，支持ItroductionIntoday’sglobalizeeconomy,competitionisbecomingevermoreintense.Manycompaniesaretryingveryhardnotonlytosatisfytheircustomer’sne

4、edsbutwherepossibleexceedthem.Thiscanonlybeachievedthroughcostreduction,improvementinproductperformance,increasedcustomersatisfactionandaconstantefforttowardworldclassorganizations.Inordertosurviveandgrowinthefuture,itisessentialthattheydeliverhighquality

5、goodsandservices.Thosethatcandeliverqualityaretheonesthatwillprosperinthenextcentury.DefinitionofQualityqualityisthetotalityoffeaturesandcharacteristicsofaproductorservicethatbearonitsabilitytosatisfyimpliedorstatedneedsAlthoughtherearemanywaystodefinequa

6、lity,thereisaworldwideacceptabledefinitionstatedinANSI/ASQStandardA-31987,where:Quiteanumberofdefintionscanbefoundtheextentliterature.Itisnotaneasytaskdefinitingtheterm.HistoricalPerspectiveofTQMQualityInspectionQualityControlQualityAssuranceTotalQualityM

7、anagementThehistoricalevolutionofTQMhastakenplacein4stages,namely:SubtitleTQMTQM(1980)QA(1950)QC(1924)QI(1901)HistoricalPerspectiveofTQMFollowingWorldWarⅡ,thequalityofproductsproducedintheUnitedStatesdeclinedasmanufacturerstriedtokeepupwiththedemandfornon

8、-militarygoodsthathadnotbeenproducedduringthewar.ItwasduringthisperiodthatthedevelopmentofTQMtookplacewiththecontributionsofvariousAmericanexpertswhodevelopedtheoriesandpracticaltechniquesforimprovingquality.thepion