A QFD Framework for Curriculum Planning

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1、AQFDFrameworkforCurriculumPlanningColinO.Benjamin,MiriamWatkins&MirzaMurtazaFloridaA&MUniversity,TallahasseeFlorida32307AbstractThispaperproposesathree-phaseQFDframeworkforcurriculumplanninginacademiaandillustratesitsapplicationviaacasestudyofplanninganintegratedEngineeringforBusinesscurriculum.ACou

2、rsePlanningMatrixwhichprioritizestheteachingmethodologiesbestsuitedtodelivercriticalcompetenciesisintegratedwithaCourseDesignMatrixwhichidentifiesandprioritizestheengineeringtoolsandtechniquestobeincorporatedintothecurriculum.ACourseImplementationMatrixisintroducedinthefinalphaseofthiscurriculumplan

3、ningmethodologytoassigntheengineeringtoolsandtechniquestospecificEngineeringforBusinesscourses.TherobustnessoftheCourseImplementationphaseofthisplanningmethodologyisconfirmedviasensitivityanalysisandextensionsofthisstructured,collaborativeapproachtoplanningaresuggested.1.IntroductionContinuousimprov

4、ement(CI)isvitallyimportantinacademiatomaintainahighqualityofserviceto"customers"-thestudents,faculty,andindustrystakeholders.Proposalsforcurriculumenhancementsshouldbeexaminedandteachingmethodologiescarefullyscrutinizedtoensurethattheyarewellsuitedtodeliverthecriticalcompetenciesandcoursecontentnee

5、dedbystudents.Relevantanalyticaltoolsandtechniquesmustbeidentifiedandincorporatedintothecurriculum.Appropriatecoursesmustbedevelopedtodeliverthedesiredcurriculum.QualityFunctionDeployment(QFD)[1],aplanninganddesigntooltraditionallyemployedtofacilitateintegratedproductdevelopment,canbemodifiedtoprovi

6、deaflexible,integratedplanningframeworkforcurriculumplanning.Inthispaper,weproposeaframeworkusingQFDtoprovideasystematicapproachtocurriculumplanninginacademiaanddescribeacasestudyfromFloridaA&MUniversitytoillustratetheapplicationofthisapproach.2.QualityFunctionDeploymentQualityFunctionDeployment(QFD

7、)[1]firstdevelopedandappliedbytheJapaneseintheearly1970'shelpsmulti-functionalteamsidentifyandprioritizecustomerrequirementsandrelatetheseneedstocorrespondingproductorservicecharacteristics.Overtheyea