Assistant Manager Checklist

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1、AssistantManagerCheckList大堂经理每日工作检查清单MorningShift(07:00-15:30)早班1.Advance10minutesforduty,handingovertheMasterKeyandtemporarykeptitemsaswellastheAMcellphonewithnightshiftAM.提前10分钟到岗，与夜班大堂副理交接万能钥匙卡，临时保管物品以及大副工作手机。2.ReadtheAMLog-Book,Follow-upBookandmeetingminutes.阅读交班记录，事项跟进本以及相关会议记要进行跟进和记录工作。3.Rev

2、iewFODailyActivityreport，confirmitiscorrectandsentthemtothesecretaryofGMandDGMataround8:30,checkExpectedarrivals&departures/eventsoftheday/Groupinformation。查看前厅部日报表，确保报表信息准确，关注当日预抵及预离情况，以及当日会议及团队预抵准备情况。4.ConductbriefingwithallFOmorningshiftstaff.给前厅各岗位早班员工开交班会。5.ChecktheArrivalReportofVIP/LSGfromt

3、hePMS,makingsurethattheroomsblockedarevacantandpre-registrationworkbeingdone.InformHSKPtheseroomnumberstomakeproperset-up,BusinessCentertoprintwelcomeletters;andsendVIPamenityOrderstoRoomService,etc.MoreovertheAMmustgototheroomsinpersontotestthevalidityofthekeycards.从系统中查看当日预抵的贵宾、长住客报表，确保锁定的房间是空房并

4、做好了提前登记的准备工作。将房号通知客房部，并要求做好相关布置准备工作，商务中心打印出欢迎信。将贵宾客房赠品通知单下到送餐部。此外，大堂副理必须亲自去准备好的房间检查房间布置情况，确保房间钥匙可以打开房门。6.ChecktheGuestBirthdayreportfromthePMSandissueBirthdayCakeOrdertotheroomserviceandhelpBCpreparetheBirthdayCard.从系统中查看当日宾客生日报表，准备生日蛋糕单给送餐部，并协助商务中心打印生日卡。7.WalkaroundthelobbyandallFOsectionsaswella

5、shotelotherpublicareas,ensuringthatallareoperatingnormallyandingoodorder,includingthestaffgrooming.巡查大堂,前厅其他营运部门以及所酒店其他公共客用区域，确保运作正常有序，员工仪容仪表规范。8.ReadthelogbooksofallFOsectionsandgivedueattentiontotherecordedfollowupsandvehiclereservations.阅读前厅各分部门的工作日志，检查记载跟进事项的完成情况，并关注当日订车预定。6.Helpfrontdeskcheck

6、outatmorningrushhours,ensuringguestsgetsmoothandefficientcheckout.在早退房高峰时，帮助前台给客人结账。确保离店客人得到高效而顺利的结账。7.Attenddepartmentmorningbriefing.参加前厅部每日早上的部门例会。8.PrintandcheckRoomDiscrepancyReportat10:00inthemorning,informingtheHSKPtochangetheRoomStatusaccordinglyandfilethecompletedreportwithsignature.(make

7、1morecopyfortheFChandedinbynightAM.)上午10点打印并核对房态差异报表,跟进并将正确的房态通知客房部更改。将处理完的报表签字存档，并复印一份，由夜班大副投至财务部。9.Spotcheckstaffknowledge,groomingandnewpromotion.不定期检查员工的专业知识、礼节礼仪和新的促销宣传等。10.12:00am,checkDueOutReporttoconfirm