Action research as a school-based strategy in intercultural professional development

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1、Thispaperpresentsanovelstructuredapproachtoevaluateandselectthebestagilee-CRMframeworkinarapidlychangingmanufacturingenvironment.Thee-CRMframeworksareevaluatedwithrespecttotheircustomerandfinancialorientedfeaturestoachievemanufacturingagility.Initially,thee-CRMframeworksarepriorit

2、izedaccordingtotheirfinancialorientedcharacteristicsusingafuzzygrouprealoptionsanalysis(ROA)model.Next,thee-CRMframeworksarerankedaccordingtotheircustomerorientedcharacteristicsusingahybridfuzzygrouppermutationandafour-phasefuzzyqualityfunctiondeployment(QFD)modelwithrespecttothre

3、emainperspectivesofagilemanufacturing(i.e.,strategic,operationalandfunctionalagilities).Finally,thebestagilee-CRMframeworkisselectedusingatechniquefororderpreferencebysimilaritytotheidealsolution(TOPSIS)model.Wealsopresentacasestudytodemonstratetheapplicabilityoftheproposedapproac

4、handexhibittheefficacyoftheproceduresandalgorithms.ArticleOutline1.Introduction2.Literaturereview3.Themathematicalnotationsanddefinitions4.Theproposedmethod4.1.Phase1:prioritizationofthee-CRMframeworks(financialorientedevaluation)Process1.1:establishmentofthefinancialteamProcess1.

5、2:identificationofthee-CRMframeworksProcess1.3:constructionoftheindividualfuzzyrealoptionmatricesProcess1.4:calculationofthefuzzyweightedcollectiverealoptionmatrixProcess1.5:determinationofthebestorderofthee-CRMframeworks(financialorientedevaluation)4.2.Phase2:prioritizationofthee

6、-CRMframeworks(customerorientedevaluation)Process2.1:prioritizationofthee-CRMframeworks(strategicperspectiveofagilemanufacturing)Purchase$37.95Step2.1.1:establishmentofthestrategicagilityteamStep2.1.2:identificationoftheagilemanufacturingstrategiccriteriaStep2.1.3:buildingthefuzzy

7、individualhousesofqualityinthefirstphaseoftheQFDmodelStep2.1.4:buildingthefuzzyweightedcollectivehouseofqualityinthefirstphaseoftheQFDmodelStep2.1.5:determinationofthebestorderofthee-CRMframeworks(strategicperspectiveofagilemanufacturing)Procedure2.1.5.1:determinationofthepermutat

8、ionsofthee-CRMframeworksProcedure