哈尔滨医科大学-护理人际沟通-语言沟通的类型

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1、Chapter5Languagecommunicationofnursingcare徐欣哈尔滨医科大学护理学院主要内容语言沟通的基本知识护士语言沟通的主要类型-----交谈护士应具备的语言修养与技巧Section1BasicknowledgeoflanguagecommunicationLearningObjectives掌握：语言沟通的含义熟悉：语言沟通的作用及类型了解：语言沟通的环境含义：是指沟通者出于某种需要，运用有声语言或书面语言传递信息，表情达意的社会活动。Definitionandfun

2、ctions※DefinitionandfunctionsInformationexchangeMentalhealthCoordinateandimprovetherelationshipsAsatoolSocialIntegration※语言沟通的类型orallanguagecommunication－--advantages－－Limitations－－StyleofOLC:dailyandformalgraceful－－Expressionformal:express，say，speak，t

3、alk类型特点口头语言沟通书面语言沟通优点信息传递范围广速度快反馈快、效果好扩大了沟通领域信息传递准确可长期存储局限性易受干扰、曲解保留时间短不易作准备不够及时、简便接受和反馈慢受文字水平影响表达形式述、说、讲、谈文件、书信、通知记录、论文自学内容Section2ThemaintypeoflanguageCommunicationfornurse----talkingLearningObjectives掌握：护患交谈中的常用语言熟悉：交谈的含义及特点了解：交谈的基本类型交谈的含义definition

4、Talkingisaformoflanguagecommunication,whichisbasedonorallanguageasthecarrierforexchangingofmessage.CharacteristicsoftalkingWidelyandrapidlyFlexiblePopularandeasytounderstandTwo-WayCommunicationsImprovisationandactingaccordingtocircumstanceMetacommunica

5、tionThebasictypesoftalkingIndividualtalkingThebasictypesoftalkinggrouptalkingOnesenderandonereceiver,eachwithownuniqueperceptions.Influencedbydynamicsofcreating,maintaining,andterminatingatherapeuticnurse-clientrelationship.•Thelogicaloutcomesaregroupc

6、ohesiveness.•Thelogicaloutcomeofone-to-onecommunicationisthedevelopmentofthenurse-clientrelationship.Thebasictypesoftalkingface-to-facetalkingandnonface-to-facecentripetalpatternCommontalkingandtherapeutictalkingThecommonlanguagesofnurse-clienttalkingG

7、uidinglanguageExplanatorylanguagePersuasivelanguageEncouraginglanguage※Thecommonlanguagesofnurse-clienttalkingConvictivelanguageConsolatorylanguageHintlanguage※Section3EssentiallanguageaccomplishmentsandskillsofnurseLanguageaccomplishments语言的礼貌性病人初到有迎声

8、进行治疗有称呼声操作失误有歉声病人合作有谢声遇到病人有询问声接电话时有问候声病人出院有送声PopularizationScientificnatureTherapeuticsCorrectnessEmotionMildnessConfidentialitySeriousnessProfessionalaccomplishmentsofnurseSkillsoflistenattentivelyConceptionoflistenattentivelyMeaningof