GMS_通用汽车全球制造系统

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1、GMSINTRODUCTIONTOGMSGlobalOperatingSystemGMSExecutiveOverview(4-5Hours)ClassroomNormsPagers,phones-PleaseturnofforputonvibrateIfurgentcall,pleasetalkoutsideRelax,askquestionsandhavefun!!StandardizedIntroductionsNameRoleMainhobbyCustomerSatisfactionCustomerEnth

2、usiasmWhatDoWeNeedToDoToMeetOurVision?CustomerSatisfactionisnotgoodenough!!!CustomerEnthusiasmExternalCustomer(BuysProduct)InternalCustomer(YOU!)WhoistheCustomer?CustomerEnthusiasmGoodBuyingExperienceGoodOwnershipExperience+=WhatMakesCustomerEnthusiasm?SalesMa

3、rketingDesignEngineeringManufacturingAfterSalesSafe,Clean&HealthyEnvironmentPeople-OrientedOrganisationAttractive,HighQualityProductsGoodCustomerResponseHighCustomerValueGMVWToyotaFordWhatDoesEveryoneNeedtoGetCustomerEnthusiasm?SAFETY(SafeWork)QUALITY(Attracti

4、veProduct)COST(GoodValue)PEOPLE(OrganizationalDevelopment)RESPONSIVENESS(Quantity/Volume/Speed)Safe,Clean&HealthyWorkingEnvironmentforallemployeesandvisitorsFocusonemployeeDevelopment,InvolvementandEnthusiasmEachcustomerineachprocessexpectsahighqualityproducto

5、rserviceCustomerswantaqualityproductorservicebuttheyalsowantitFAST!Eliminatewasteandcontrolcoststodeliverourcustomerstherightproductattherightprice!!NeedsTranslatetoGoals…THE5MAINGOALSProvideeveryproductorservice(exactlywhatthecustomerwants)defectfree,ondemand

6、,withnowasteandinaworkenvironmentwhereeveryoneishappyandsafe.$SPQRCTheGoalSequenceHasAMeaning!ModernphilosophyisthatSafetyisalwaysFirstwithapriorityonPeopleandQuality.Ifwefocusonthesethings,Cost-throughwastereduction-willeventuallydecreaseTRADITIONALMODERNCRQP

7、STraditionally,theorganisationwasfocusedaroundfinancialcontrolswithQuantityasapriority–PeopledevelopmentandSafetywerenotparticularlyimportantAlwaysRememberThePriorities…$$JHamalian“OneSystem”One‘Language’OneUmbrellaOneCompanyCultureOneMindsetGlobalOperatingSys

8、temItisacriticalphilosophytoachieveourVisionGMSHowDoWeReachOurGoals?…NUMMI(TOYOTA)CAMI(Suzuki)OPEL(Eisenach)GMNA(GreenBook)QNSaturnCreationofGMSGMSnotaonlya“GM”systembutismostlymod