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ID:36534109
大小:7.21 MB
页数:156页
时间:2019-05-09
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1、GMSINTRODUCTIONTOGMSGlobalOperatingSystemGMSExecutiveOverview(4-5Hours)ClassroomNormsPagers,phones-PleaseturnofforputonvibrateIfurgentcall,pleasetalkoutsideRelax,askquestionsandhavefun!!StandardizedIntroductionsNameRoleMainhobbyCustomerSatisfactionCustomerEnth
2、usiasmWhatDoWeNeedToDoToMeetOurVision?CustomerSatisfactionisnotgoodenough!!!CustomerEnthusiasmExternalCustomer(BuysProduct)InternalCustomer(YOU!)WhoistheCustomer?CustomerEnthusiasmGoodBuyingExperienceGoodOwnershipExperience+=WhatMakesCustomerEnthusiasm?SalesMa
3、rketingDesignEngineeringManufacturingAfterSalesSafe,Clean&HealthyEnvironmentPeople-OrientedOrganisationAttractive,HighQualityProductsGoodCustomerResponseHighCustomerValueGMVWToyotaFordWhatDoesEveryoneNeedtoGetCustomerEnthusiasm?SAFETY(SafeWork)QUALITY(Attracti
4、veProduct)COST(GoodValue)PEOPLE(OrganizationalDevelopment)RESPONSIVENESS(Quantity/Volume/Speed)Safe,Clean&HealthyWorkingEnvironmentforallemployeesandvisitorsFocusonemployeeDevelopment,InvolvementandEnthusiasmEachcustomerineachprocessexpectsahighqualityproducto
5、rserviceCustomerswantaqualityproductorservicebuttheyalsowantitFAST!Eliminatewasteandcontrolcoststodeliverourcustomerstherightproductattherightprice!!NeedsTranslatetoGoals…THE5MAINGOALSProvideeveryproductorservice(exactlywhatthecustomerwants)defectfree,ondemand
6、,withnowasteandinaworkenvironmentwhereeveryoneishappyandsafe.$SPQRCTheGoalSequenceHasAMeaning!ModernphilosophyisthatSafetyisalwaysFirstwithapriorityonPeopleandQuality.Ifwefocusonthesethings,Cost-throughwastereduction-willeventuallydecreaseTRADITIONALMODERNCRQP
7、STraditionally,theorganisationwasfocusedaroundfinancialcontrolswithQuantityasapriority–PeopledevelopmentandSafetywerenotparticularlyimportantAlwaysRememberThePriorities…$$JHamalian“OneSystem”One‘Language’OneUmbrellaOneCompanyCultureOneMindsetGlobalOperatingSys
8、temItisacriticalphilosophytoachieveourVisionGMSHowDoWeReachOurGoals?…NUMMI(TOYOTA)CAMI(Suzuki)OPEL(Eisenach)GMNA(GreenBook)QNSaturnCreationofGMSGMSnotaonlya“GM”systembutismostlymod
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