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ID:36534081
大小:7.21 MB
页数:156页
时间:2019-05-09
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1、GMSINTRODUCTIONTOGMSGlobalOperatingSystemGMSExecutiveOverview(4-5Hours)ClassroomNormsPagers,phones-PleaseturnofforputonvibrateIfurgentcall,pleasetalkoutsideRelax,askquestionsandhavefun!!StandardizedIntroductionsNameRoleMainhobbyCustomerSatisfactionCu
2、stomerEnthusiasmWhatDoWeNeedToDoToMeetOurVision?CustomerSatisfactionisnotgoodenough!!!CustomerEnthusiasmExternalCustomer(BuysProduct)InternalCustomer(YOU!)WhoistheCustomer?CustomerEnthusiasmGoodBuyingExperienceGoodOwnershipExperience+=WhatMakesCustom
3、erEnthusiasm?SalesMarketingDesignEngineeringManufacturingAfterSalesSafe,Clean&HealthyEnvironmentPeople-OrientedOrganisationAttractive,HighQualityProductsGoodCustomerResponseHighCustomerValueGMVWToyotaFordWhatDoesEveryoneNeedtoGetCustomerEnthusiasm?SA
4、FETY(SafeWork)QUALITY(AttractiveProduct)COST(GoodValue)PEOPLE(OrganizationalDevelopment)RESPONSIVENESS(Quantity/Volume/Speed)Safe,Clean&HealthyWorkingEnvironmentforallemployeesandvisitorsFocusonemployeeDevelopment,InvolvementandEnthusiasmEachcustomer
5、ineachprocessexpectsahighqualityproductorserviceCustomerswantaqualityproductorservicebuttheyalsowantitFAST!Eliminatewasteandcontrolcoststodeliverourcustomerstherightproductattherightprice!!NeedsTranslatetoGoals…THE5MAINGOALSProvideeveryproductorservi
6、ce(exactlywhatthecustomerwants)defectfree,ondemand,withnowasteandinaworkenvironmentwhereeveryoneishappyandsafe.$SPQRCTheGoalSequenceHasAMeaning!ModernphilosophyisthatSafetyisalwaysFirstwithapriorityonPeopleandQuality.Ifwefocusonthesethings,Cost-throu
7、ghwastereduction-willeventuallydecreaseTRADITIONALMODERNCRQPSTraditionally,theorganisationwasfocusedaroundfinancialcontrolswithQuantityasapriority–PeopledevelopmentandSafetywerenotparticularlyimportantAlwaysRememberThePriorities…$$JHamalian“OneSystem
8、”One‘Language’OneUmbrellaOneCompanyCultureOneMindsetGlobalOperatingSystemItisacriticalphilosophytoachieveourVisionGMSHowDoWeReachOurGoals?…NUMMI(TOYOTA)CAMI(Suzuki)OPEL(Eisenach)GMNA(GreenBook)QNSaturnCreationofGMSGMSnotaonlya“GM”systembutismostlymod
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