陕西移动大客户服务管理系统的设计和实现

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1、分类号：TP315密级：y797弘≯学校代号：10699学号：026220015万妒歹芳破擎硕士学位论文(学位研究生)作者姜堡壬指导教师胡]西北工业大学2005年4月西北工业人学硕上学位论文AbstractA10ngwiththecompetitioninmobiIecommunicationmarketbecamemoreandmoredrasticallY，mobilecommunicationcompanyrealizedthatthequa]jtyofCUStomerserviceiSthemostimportantk

2、ernelandcompetitivepower．Companymustshowconsiderationforthecustomerandmakethemsatisfactoryandcangainsuccessincompetition．VlPiSoneaspectoftheimportantguaranteeforcompany’Sprofitanddurativedevelopment．CompanyshouldbuildupthecustomerrelationshiPmanagementidea，strengthe

3、ntheservicetenseiousnessfortheVIP，expandtherIPnumber，enhancetheVlP’SloyaltyandretaintheVIP．A11oftheabovearemobilecommunicationcompany’SstrategiCtasks．Iprosecutemyresearchunderthecircumstance，thetargetiStodevelopaVIPmanagementsystemforShanXiMobileCommunicationCompany

4、．MymainresearchcontentsarebelOWS：1．Thedesignandrealizationofthesystemfunctionmodules．Ihavedesignedandrealizedfourmodules，theyareAbnormalRemindmodule，AbnormalManagementmodule，IndividualVIPManagementmoduleandCustomerManagerManagementmodule．Thefourmodulesarethemostimpo

5、rtantmodulesbecausetheywereusedmostfrequentlyinVIPmanagementsystem．AndItakepartintheothermodule’Sdesignandrealization，suchasStaristicalReportmodule，PerformanceExaminationmodule．2．Dataexchange．Ihavedesignedandrealizedallthepartsaboutsystemdataexchange．Onepartofdataex

6、changeiSbetweenVIPservicemanagementsystemandothersystems，whichusetechnologyofXML：theotherpartofdataexchangeiSbetweenVIPservicemanagementsystemandcustomers，whichuseExcelasthecarrieFofdata，includingdownload、upload、resolution、formattingetc．3．OptimiZingofdatabaseperform

7、ance．1tcanshortenthesvstemresponseLimebyusingdatabaseconnectionpoolandcreatingindex．西北丁业大学硕士学位论文4．Thedesignofinterface．Itakepartjntheworkofdesigninginterfacewhjehshouldsatisfycustomers’requirements．Thedevelopmentandapp]icatiODofSbanXiMobi1eCommunieationCompany’SVIPs

8、ervicemanagementsystemc3neonsumedlYenhanceserviCO1eve】，servicequa]ity，andC3Dprovidea¨kjndsofservicesfortheVIP．Itwillbecomeapowerfultoolfor