电信大客户管理系统的设计与实现

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1、华中科技大学硕士学位论文电信大客户管理系统的设计与实现姓名：张志坚申请学位级别：硕士专业：电子与通信工程指导教师：江国星20040508华中科技大学硕士学位论文===—==；====；==；===========；======一一：AbstractVIPoperationismaincomponentofincomeofthetelecommunicationenterprises，Normally,80％oftheincomeisfromVlp,20％ofthewholecustomers．VIPisnotonlytheimportant

2、objectoftelecommunicationservice，butalsothefocusofthetelecommunicationmarketcompetition．ThustodealeffectivelywithmanagementandserviceofVIPbecomesthekeyoflife-and-deathoftheenterprises．However，atthepresent，thetelecommunicationenterprisesaredevoidoftheintegratedandeffectivem

3、anagementmechanismforVIENormallytheenterpriseshavenotestablishedtheperfectVIParchivesyet，andtheup-built“97”businesssystem，accountsystem，112systemandl80systemrunindependentlyandsolely,thedatecouldnotbesharedwitheachother,andcouldnotformthepowerfulsupportforthemanagementands

4、erviceforVIP．ThisthesiscarriesoutadeepresearchforhowtosetuponesetofVIPmanagementsystem，utilizeeffectivelythedataofallkindsofsystem，andthenofferbeuersupportformanagementandserviceoftheenterprises．Inthisthesisfirstlyisanalyzedthedrasticcompetitionstatusfacedbytelecommunicati

5、onindustry,necessityandurgencyofbuilding·upVIPmanagementsystemisdemonstrated．Second，therelationshipbetweentheVlPmanagementsystemandexistingmanagementandinformationsystemoftheenterprisesisinvestigated，theorientationoftheVIPmanagementsystemisestablished．Andthenthisthesisanal

6、yzesthedemandoftheVIPmanagementsystem，executesthedetaileddesignofsystemdatabase，modulepartition，systemjointandetc．Inthelastpart，theapplicationofdataminingtechniqueinthetelecommunicationVIPmanagementsystemisstudied．Thesystembasedonthedesignofthisthesiswillbeabletoautomatica

7、llyvisitanddrawthecorrelativedatafromthedatabaseof⋯97’systemandaccountsystem，trackthetransactionofa11VIPbusiness．fulmItheautomatizationofVIPserviceandroutinemanagement，andofferallkindsofreportformsaccordingtothedesignedmode，carryOUtevaluationandcollectionindeeplevel，provid

8、eelaboratedandintuitionisticsupportforthedecisionmakingofmarketoperation，customerservicea