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1、KnowledgeManagementStrategiestoImproveBusinessPerformanceChrisPaladinoMarch11,2002(703)947-2394chris.d.paladino@accenture.comKnowledgeTechnologies2002TopicsKMApproachesImplementationFrameworkSuccessFactorsQuestionsKMApproachesKMDefinitionKMConsiderationsKnowledgeSpiralAccentureKMModelKMDefiniti
2、onAcollaborativeandsystematicprocessforacquiring,creating,synthesizing,andsharinginformation,insights,andexperiencestoachieveorganizationalgoals.KMConsiderationsHowdoyoucreateacultureforsharing?Whichpeopleneedtobeempoweredtocontributetherightknowledge?Areprioritiesalignedwithmeasurements?Arethe
3、rightprocessesinplaceto -capture,refine,andcreateknowledge -disseminate,share,andapplyknowledgetodeliverbusinessvalue?Whattoolsarecurrentlyinplace?Whattoolsareneededtoenabletheenvironment?Howdoyoufillthegap?WhichfactorsarecriticalformybusinessthatcanbeaddressedbyKnowledgeManagement?Whichknowled
4、geaddsthemostvalue?Whatarethehighestpriorityinitiatives?Althoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirknowledge,moststrugglewithwheretostart.StrategyTechnologyPeopleProcess©Accenture,2002KnowledgeSpiralCollaborationExternalizationCombinationInternalization2134Nonaka,I.And
5、H.Takeuchi,TheKnowledge-CreatingCompany.NewYork:OxfordUniv.Press,1995.MessagingPeer-2-PeereTeamSpaces/eConferencingDiscussionForumsContentManagementKnowledgebasesWorkflowPortalseLearningSearchingPersonalizationPush/ProfilesKnowledgeMappingDataMiningSynthesizedKnowledgeAccentureKMModelWorkModels
6、TransactionModelExpertModelIntegrationModelNetworkModelSystematic,repeatableworkHighlyreliantonformalprocesses,methodologies,orstandardsDependentontightintegrationacrossfunctionalboundariesRoutineworkHighlyreliantonformalproceduresandtrainingDependentonindividualworkersandenforcementofstrictrul
7、esImprovisationalworkHighlyreliantondeepexpertiseacrossmultiplefunctionsDependentonabilitytobuildhighcommitment,flexibleteamsJudgment-orientedworkHighlyreliantonindividualexpertiseandexperienceDependentonstarperformers-characteriz
