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1、KnowledgeManagementStrategiestoImproveBusinessPerformanceChrisPaladinoMarch11,2002(703)947-2394chris.d.paladino@accenture.comKnowledgeTechnologies2002TopicsKMApproachesImplementationFrameworkSuccessFactorsQuestionsKMApproachesKMDefinitionKMConsiderationsKno
2、wledgeSpiralAccentureKMModelKMDefinitionAcollaborativeandsystematicprocessforacquiring,creating,synthesizing,andsharinginformation,insights,andexperiencestoachieveorganizationalgoals.KMConsiderationsHowdoyoucreateacultureforsharing?Whichpeopleneedtobeempowe
3、redtocontributetherightknowledge?Areprioritiesalignedwithmeasurements?Aretherightprocessesinplaceto -capture,refine,andcreateknowledge -disseminate,share,andapplyknowledgetodeliverbusinessvalue?Whattoolsarecurrentlyinplace?Whattoolsareneededtoenabletheenvir
4、onment?Howdoyoufillthegap?WhichfactorsarecriticalformybusinessthatcanbeaddressedbyKnowledgeManagement?Whichknowledgeaddsthemostvalue?Whatarethehighestpriorityinitiatives?Althoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirknowledge,moststru
5、gglewithwheretostart.StrategyTechnologyPeopleProcess©Accenture,2002KnowledgeSpiralCollaborationExternalizationCombinationInternalization2134Nonaka,I.AndH.Takeuchi,TheKnowledge-CreatingCompany.NewYork:OxfordUniv.Press,1995.MessagingPeer-2-PeereTeamSpaces/eCo
6、nferencingDiscussionForumsContentManagementKnowledgebasesWorkflowPortalseLearningSearchingPersonalizationPush/ProfilesKnowledgeMappingDataMiningSynthesizedKnowledgeAccentureKMModelWorkModelsTransactionModelExpertModelIntegrationModelNetworkModelSystematic,r
7、epeatableworkHighlyreliantonformalprocesses,methodologies,orstandardsDependentontightintegrationacrossfunctionalboundariesRoutineworkHighlyreliantonformalproceduresandtrainingDependentonindividualworkersandenforcementofstrictrulesImprovisationalworkHighlyre
8、liantondeepexpertiseacrossmultiplefunctionsDependentonabilitytobuildhighcommitment,flexibleteamsJudgment-orientedworkHighlyreliantonindividualexpertiseandexperienceDependentonstarperformers-characteriz
