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1、KnowledgeManagementStrategiestoImproveBusinessPerformanceChrisPaladinoMarch11,2002(703)947-2394chris.d.paladino@accenture.comKnowledgeTechnologies2002TopicsKMApproachesImplementationFrameworkSuccessFactorsQuestionsKMApproachesKMDefinitionKMConsiderationsKnowledgeSpiralAccentureKMModelKMDef
2、initionAcollaborativeandsystematicprocessforacquiring,creating,synthesizing,andsharinginformation,insights,andexperiencestoachieveorganizationalgoals.KMConsiderationsHowdoyoucreateacultureforsharing?Whichpeopleneedtobeempoweredtocontributetherightknowledge?Areprioritiesalignedwithmeasureme
3、nts?Aretherightprocessesinplaceto -capture,refine,andcreateknowledge -disseminate,share,andapplyknowledgetodeliverbusinessvalue?Whattoolsarecurrentlyinplace?Whattoolsareneededtoenabletheenvironment?Howdoyoufillthegap?WhichfactorsarecriticalformybusinessthatcanbeaddressedbyKnowledgeManageme
4、nt?Whichknowledgeaddsthemostvalue?Whatarethehighestpriorityinitiatives?Althoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirknowledge,moststrugglewithwheretostart.StrategyTechnologyPeopleProcess©Accenture,2002KnowledgeSpiralCollaborationExternalizationCombinationInternaliza
5、tion2134Nonaka,I.AndH.Takeuchi,TheKnowledge-CreatingCompany.NewYork:OxfordUniv.Press,1995.MessagingPeer-2-PeereTeamSpaces/eConferencingDiscussionForumsContentManagementKnowledgebasesWorkflowPortalseLearningSearchingPersonalizationPush/ProfilesKnowledgeMappingDataMiningSynthesizedKnowledgeA
6、ccentureKMModelWorkModelsTransactionModelExpertModelIntegrationModelNetworkModelSystematic,repeatableworkHighlyreliantonformalprocesses,methodologies,orstandardsDependentontightintegrationacrossfunctionalboundariesRoutineworkHighlyreliantonformalproceduresandtrainingDependentonindividualwo
7、rkersandenforcementofstrictrulesImprovisationalworkHighlyreliantondeepexpertiseacrossmultiplefunctionsDependentonabilitytobuildhighcommitment,flexibleteamsJudgment-orientedworkHighlyreliantonindividualexpertiseandexperienceDependentonstarperformers-characteriz
