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1、GoodCommunicatorsManagetheirBodyLanguageAccordingtooneestimate,thereareover700,000formsofnonverbalcommunicationwhichcanbegroupedintogeneralcategories:facialexpressionsandeyebehavior,gesturesandpostures,vocalcharacteristics,personalappearance,touchingbeh
2、avior,anduseoftimeandspace.•Facialexpressionsandeyebehavior.Youfaceistheprimarysiteforexpressingyouremotions;itrevealsboththetypeandtheintensityofyourfeelings.Youreyesareespeciallyeffectiveforindicatingattentionandinterest,influencingothers,regulatingin
3、teraction,andestablishingdominance.•Gesturesandpostures.Bymovingyourbody,youcanexpressbothspecificandgeneralmessages,somevoluntaryandsomeinvoluntary.Slouching,learningforward,fidgeting,andwalkingbrisklyareallunconscioussignalsthatrevealwhetheryoufeelcon
4、fidentornervous,friendlyorhostile,assertiveorpassive,powerfulorpowerless.•Vocalcharacteristics.Likebodylanguage,yourvoicecarriesbothintentionalandunintentionalmessages.Thetoneandvolumeofyourvoice,youraccentandspeakingpace,sayalotaboutwhoyouare,yourrelat
5、ionshipwiththeaudience,andtheemotionsunderlyingyourwords.•Personalappearance.Yourappearancehelpsestablishyoursocialidentity.Ourgrooming,ourclothing,ouraccessories,andourstylehaveaprofoundimpactonourappearance.Ifyourgoalistomakeagoodimpression,adoptthest
6、yleofthepeopleyouwanttoimpress.Inmostbusinesses,aprofessionalimageisappropriate,butinsomecompanies,amorecasualappearanceisallowed.•Touchingbehavior.Touchisanimportantvehicleforconveyingwarmth,comfort,andreassurance.Inbusinesssituations,touchingsuggestsd
7、ominance,soahigher-statuspersonismorelikelytotouchalower-statuspersonthantheotherwayaround.Touchinghasbecomecontroversial,however,becauseitcansometimesbeinterpretedassexualharassment.•Useoftimeandspace.Liketouch,timeandspacecanbeusedtoassertauthority.In
8、manycultures,peopledemonstratetheirimportancebymakingotherpeoplewait;theyshowrespectbybeingontime.However,attitudestowardpunctualityandcomfortzonesandallothernonverbalcommunicationcarryfromculturetoculture.TenPositiveBodyLanguage