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1、THEBLACKWELLENCYCLOPEDICDICTIONARYOPERATIONSMANAGEMENTTHEBLACKWELLENCYCLOPEDIAOFMANAGEMENTSECONDEDITIONEncyclopediaEditor:CaryL.CooperAdvisoryEditors:ChrisArgyrisandWilliamH.StarbuckVolumeI:AccountingEditedbyColinClubb(andA.RashadAbdelKhalik)VolumeII:Bu
2、sinessEthicsEditedbyPatriciaH.WerhaneandR.EdwardFreemanVolumeIII:EntrepreneurshipEditedbyMichaelA.HittandR.DuaneIrelandVolumeIV:FinanceEditedbyIanGarrett(andDeanPaxsonandDouglasWood)VolumeV:HumanResourceManagementEditedbySusanCartwright(andLawrenceH.Pet
3、ers,CharlesR.Greer,andStuartA.Youngblood)VolumeVI:InternationalManagementEditedbyJeanneMcNett,HenryW.Lane,MarthaL.Maznevski,MarkE.Mendenhall,andJohnO’ConnellVolumeVII:ManagementInformationSystemsEditedbyGordonB.DavisVolumeVIII:ManagerialEconomicsEditedb
4、yRobertE.McAuliffeVolumeIX:MarketingEditedbyDaleLittlerVolumeX:OperationsManagementEditedbyNigelSlackandMichaelLewisVolumeXI:OrganizationalBehaviorEditedbyNigelNicholson,PinoG.Audia,andMadanM.PillutlaVolumeXII:StrategicManagementEditedbyJohnMcGee(andDer
5、ekF.Channon)VolumeXIII:IndexTHEBLACKWELLENCYCLOPEDIAOFMANAGEMENTSECONDEDITIONOPERATIONSMANAGEMENTEditedbyNigelSlackandMichaelLewisUniversityofWarwickandUniversityofBath#2005byBlackwellPublishingLtdexceptforeditorialmaterialandorganization#2005byNigelSla
6、ckandMichaelLewisBLACKWELLPUBLISHING350MainStreet,Malden,MA02148-5020,USA108CowleyRoad,OxfordOX41JF,UK550SwanstonStreet,Carlton,Victoria3053,AustraliaTherightofNigelSlackandMichaelLewistobeidentifiedastheAuthoroftheEditorialMaterialinthisWorkhasbeenasse
7、rtedinaccordancewiththeUKCopyright,Designs,andPatentsAct1988.Allrightsreserved.Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmitted,inanyformorbyanymeans,electronic,mechanical,photocopying,recordingorotherwise,exceptaspermittedb
8、ytheUKCopyright,Designs,andPatentsAct1988,withoutthepriorpermissionofthepublisher.Firstpublished2005byBlackwellPublishingLtdLibraryofCongressCataloginginPublicationDataTheBlackwellencyclopediaofmanagement.Operationsmanagement/edi
