operations management 5th ed

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1、.OPERATIONSHowdoesanorganisation…•createanddeliverproductsandservicesatlowercostandwithhigherrevenue?•meetthechallengesposedbychangesincustomerpreferences,internet-basedtechnologiesandglobalsupplynetworks?•promotecreativity,manageknowledgeandinnovation,andencourage

2、socialresponsibility?Theansweristhrougheffectiveoperationsmanagement.Managingoperationsisimportant,excitingandchallenging,anditscriticaltosuccessfulorganisationalperformance.MANAGEMENTInthismarket-leadingtext,Slack,ChambersandJohnstonbringtolifethestudyofoperations

3、managementwithover100contemporaryandinternationalexamplesofoperationsinpractice,aswellasprovidingcriticalcommentariesonareasofacademicdebate.Trackingthelatestdevelopmentsinthefield,thefiftheditionoffiftheditionOperationsManagementexaminesissuessuchas:Supply-chainplann

4、ingthatenablesthefastfashionofZara,H&MandBenettonHowinformationtechnologyhelpedthecityofNewOrleansinrecoveringfromHurricaneKatrinaOPERATIONSMANAGEMENTTheoutsourcingoflaptopmanufacturingbyApple,DellandSonyThegreeningofoperationsinHewlettPackardsrecyclingprogrammeNig

5、elSlackfiftheditionStuartChambersRobertJohnstonStuartChambersNigelSlackRobertJohnstonIMPROVEYOURGRADE!UsetheAccessCodeinsidethisbooktounlockvaluableonlinelearningresourcesat:www.pearsoned.co.uk/slackACCESSISBN0-273-70847-3CODEINSIDEunlockvaluableonlinelearningresour

6、ces9780273708476Frontcoverimage:Onceopenedthispackwww.pearson-books.comanimprintof©GettyImagescannotbereturnedforarefund0273708473_COVER.indd116/10/0613:25:52OPMA_A01.QXD9/25/077:52AMPagev.BriefcontentsGuideto‘operationsinaction’,examples,shortcasesandcasestudiesxi

7、GuidedtourofthebookxivGuidedtouroftheonlineresourcesxviPrefacexviiiHowtousethisbookxxiAbouttheauthorsxxiiAcknowledgementsxxiiiPartOneINTRODUCTION1Chapter1Operationsmanagement2Chapter2Thestrategicroleandobjectivesofoperations34Chapter3Operationsstrategy61PartTwoDESI

8、GN86Chapter4Processdesign88Chapter5Thedesignofproductsandservices118Chapter6Supplynetworkdesign147Chapter7Layoutandflow185Chapter8Processtechnolo