太原市公共服务热线运行现状与整合路径研究

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1、山西大学2018届硕士学位论文太原市公共服务热线运行现状与整合路径研究作者姓名谷惠芳指导教师马华教授实践导师张澎湧学科专业公共管理研究方向地方政府治理培养单位政治与公共管理学院学习年限2015年9月至2018年6月二〇一八年五月ThesisforMaster’sdegree，ShanxiUniversity，2018ResearchonPresentStateandIntegratedRoutinesofPublicServiceHotlinesinTaiYuanStudentNameHui-fangGuSupervisorProf.MaHuaPracticaldirec

2、torPeng-yongZhangMajorPublicAdministrationFieldofresearchAdministrationofLocalGovernmentDepartmentSchoolofPoliticalScienceandPublicAdministrationResearchDuration2015.09-2018.06May,2018目录中文摘要...................................................................................................

3、......................IABSTRACT........................................................................................................................II引言..................................................................................................................................1第一章

4、公共服务热线运行与整合概述............................................................................71.1概念界定................................................................................................................71.1.1公共服务热线....................................................................

5、.........................71.1.2公共服务热线运行.....................................................................................71.1.3公共服务热线整合.....................................................................................71.2相关理论..........................................................

6、......................................................71.2.1新公共管理理论.........................................................................................81.2.2新公共服务理论.........................................................................................81.2.3整体治理理论...................

7、..........................................................................91.3公共服务热线运行与热线整合的关系................................................................91.3.1通过热线整合提升热线运行效率.............................................................91.3.2通过热线整合便于市民快速表达诉求.....