hnd ict 商务通讯技术outome1 2015

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1、.ConsultationPaperforCrownCateringServicesCasestudyReportforICTAssessmentTask1ModuleName:InformationandCommunicationTechnologyinBusinessModuleCode:F84W35Assessment:Task1Name:LiuLitaoClass:GTB1...SCN:157052020Date:11/18TableofContents1.0Introduction22.1Decisionmakingatstrateg

2、ic,tacticalandoperational22.2Threetypesofinformationsystem32.3Legislationgoverningmanagementandhandingofinformation42.4Threedatacommunicationsystems52.5BenefitsforCrownCateringServices52.6Treatsandsecurityprocedures62.7Innovations73.0Conclusion74.0Reference8...1.0Introductio

3、nThisreportistosolvetheproblemstheCrownCateringServicesmustfaceaboutInformationandCommunicationTechnologyinBusiness(ICT)atthenewage.Themainproblemsarethatthecompanywasestablishedin2001.Andtheyhavesometroublebecauseofoutofdate.Sothisreportdescribedthefollowingpoints.Thenature

4、oftheinformationrequiredfordecisionmakingatstrategic,tacticalandoperationalanditstypesofsystemisthefirstone.Then,legalaspectscannotbeavoided.Theoriginalkeypointisthedatacommunicationsystems.Asforsecurity,mustfocusonthethreatsandthesecurityprocedures.Finally,theproblempreviou

5、slymentionedaboutoutofdate,isrelyoninnovationtosolve.2.1Decisionmakingatstrategic,tacticalandoperationalThereisadiagramasfollow:Thestrategiclevelobtaintheinternalinformationaboutprofitabilityandtheexternal...aboutmarkettrendstomakedecision.Theirdecisioncanaffectthewholeorgan

6、ization.Inthecasestudy,theCrownCateringServices’strategiclevelobtainthatthecompany’sworkisinefficient,particularlyinregardtoitsICTsystems.Andtheyaskaconsulttothecompanytoprovidehimwithclearrecommendationsontheaction.Thetacticallevelobtaintheinternalinformationaboutvariancean

7、alysisandtheexternalaboutcustomersfeedback.Theydecidedthetacticstouse.Inthecase,ConnerWebsterisinthislevelasitsmanagingdirector.OnemajorprojectthatConneriscurrentlyplanningisamarketingsurveyprojectthatwillinvolvehimworkingwithanumberofkeypersonalintheMarketingDepartment.Theo

8、perationallevelmustknowtheinformationonhourbyhourinformationupdate.Intheint