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页数:6页
时间:2019-02-21
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1、Thecurrentissueandfulltextarchiveofthisjournalisavailableatwww.emeraldinsight.com/0954-478X.htmTQM18,2162TheTQMMagazineVol.18No.2,2006pp.162-173qEmeraldGroupPublishingLimited0954-478XDOI10.1108/09544780610647874Theimpactofhumanresourcemanagementpracticesontheimplementationoftotalqualityman
2、agementAnempiricalstudyonhigh-techfirmsChing-ChowYangDepartmentofIndustrialEngineering,Chung-YuanChristianUniversity,Chung-Li,TaiwanAbstractPurpose–TheperceivedadvantagesoftheimplementationofTQMaregeneratingimprovedqualityandefficiency,increasingcustomersatisfaction,thusimprovingcompetitivene
3、ss.However,thereisahighfailurerateintheimplementationofTQM.Thekeyissueinthisregardisthatcompanieshavedevotedrelativelylittleattentiontohumanresourcesmanagement(HRM).SeveralacademicsandpractitionershaveassertedthatsynergyandcongruenceamongHRMpracticesarecriticaltotheimplementationofTQM.Howev
4、er,thereisrelativelylittleempiricalevidencetosupportthiscontention.Thepurposeofthisresearchistoconductanempiricalstudyonhigh-techfirms,inordertoanalysetheimpactsofHRMpracticesontheimplementationofTQM.Design/methodology/approach–Inthisstudy,aresearchframeworkrelatedtoHRMpractices,TQMpractices
5、,andqualityperformanceswasdeveloped.Basedontheframework,aquestionnairewasdesignedandsenttotheHRmanagersorchiefexecutiveofficers(CEOs)ofhigh-techcompaniesinTaiwantoinvestigatetheeffectofHRMpracticesontheimplementationandpracticeofTQM.Findings–ThestudyconfirmsthatHRMsignificantlyaffectsTQMpracti
6、ces.ThestudyconcludedthatHRMpracticeshaveasignificantlypositiveeffectontheimplementationofTQM.ImplementingHRMpracticescanalsohaveasignificanteffectonemployeeandcustomersatisfaction.Italsopositivelyaffected“employees’qualityawareness”and“corporateimage”.Thequalityperformanceswerealsosignificant
7、lyaffectedbytheimplementationofTQM.Researchlimitations/implications–Theresearchlimitationisthattheempiricalstudywasonhigh-techfirmsinTaiwanonly.However,theframeworkcanbeeasilyextendedtootherindustriesifsurveyresultsareavailable.Practicalimplications–Overa
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