frequentflyerprogrammeffp酒店常旅客计划

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1、STANDARDOPERATINGPROCEDUREDepartment:RoomsDivisionOutlet:FrontDeskTask:KnowledgeofFrequentFlyerPolicyTaskRefFO-FD-12IssueDate:I8Jul2OIOIssueType:0NewORevisedDate:Standard:GuestServiceAgentsmustbeabletodisplayanexcellentknowledgeoftheairlinesinvolvedinandth

2、ebenefitsandmileagepointsofferedbythefollowing"FrequentFlyerMembershipPrograms.^Rationale:Associatesshouldknowwhichciirlinesareinvolvedinthisprogram,andwhatbenefitsmembersareentitledto.GuestServiceAgentsmustbeabletouseany"SpecialFrequentFlyerPromotions"ass

3、ellingtoolwhenhandlingpotentialguests.Procedure:1.Associatesmustbeabletodisplayanexcellentknowledgeoftheairlinesinvolvedinandthebenefitsandmileagepointsofferedbythefollowing"FrequentFlyerMembershipPrograms/5•AAdvantage一AmericanAirlines500milesperstayatPPXM

4、NFFPCode:AA•Aeroplan-AirCanada500milesperstayatPPXMNFFPCode:AC•JALMileageBank一JapanAirlines500milesperstayatPPXMNFFPCode:JA•Enrich-MalaysianAirlines600milesperstayatPPXMNFFPCode:MH•SkyMiles-Delta500milesperstayatPPXMNFFPCode:DL/NW•MabuhayMiles-PhilippineAi

5、rlines500milesperstayatPPXMNFFPCode:PR•JetPrivilege一JetAirlines500milesperstayatPPXMNFFPCode:9W•ExecutiveClub一BritishAirways500milesperstayatPPXMNFFPCode:BA•AsiaMiles一CathayPacific500milesperstayatPPXMNFFPCode:CX•Skywards一Emirates500milesperstayatPPXMNFFPC

6、ode:EK•EtihadGuest一EtihadAirlines500milesperstayatPPXMNFFPCode:EY•FlyingBlue一AirFrance/KLM500milesperstayatPPXMNFFPCode:FB•Miles&More一LufthansaAirlines500milesperstayatPPXMNFFPCode:LH•EasternMiles-ChinaEastern800milesperstayatPPXMNFFPCode:MU•ANAMileageClub

7、一AllNipponAirways500milesperstayatPPXMNFFPCode:NH•PrivilegeClub-Qatar500milesperstayatPPXMNFFPCode:QR•Krisflyer一SingaporeAirlines500milesperstayatPPXMNFFPCode:SQ•Voyager一SouthAfricanAirways500milesperstayatPPXMNFFPCode:SA•EuroBonus-SASScandinavianAirlines5

8、00milesperstayatPPXMNFFPCode:SK•RoyalOrchidPlus一ThaiAirways500milesperstayatPPXMNFFPCode:TG•MileageClub一UnitedAirlines500milesperstayatPPXMNFFPCode:UA1.Associatesmustbeabletodisplaythoroughknowledgeofthefollo