【6A文】四季酒店集团培训手册(英文版本).doc

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1、7A版优质实用文档StandardsTrainingForFloorsupervisor87A版优质实用文档7A版优质实用文档TableofContentsFloorsupervisor/HousekeepingTopicPage#TRAININGCHECKLIST1SECTION1-CORESTANDARDSCoreStandardsDefined7GoldenRule8ServiceCultureStandards8FourSeasonsCoreStandardsforGuestRoomInitialService9FourSe

2、asonsCoreStandardsforGuestRoomdailyService11FourSeasonsCorestandardsforGuestRoomEveningService13FourSeasonsCorestandardsforHousekeeping/MaintenanceRequest15FourSeasonsCoreStandardsforProblemResolution16SECTION2-SEQUENCEOFSERVICESequenceofServiceDefined19SequenceforInsp

3、ectingaCheck-Out/VacantRoom20SECTION3-HOWTO’SHowTo’sDefined23Do’s&Don’ts24HowTo’sforInspectingaCheckOut/VacantRoom25AdditionalHowTo’s3287A版优质实用文档7A版优质实用文档SECTION4–TRAININGRESOURCESInsertallitemsthatwouldbeanappendicesandinclude:1.HotelFloorDiagrams2.Picturesofamenitypl

4、acement3.Housekeepingreport4.SafetychecklistforHousekeeping5.MSDSCompliance6.BloodbornePathogens7.Computerapplicationtraining8.HotelFacts9.StandardsTestTrainingChecklistfloorsupervisorName:HireDate:CompletionDate:Trainer:Atrainerormanagerwillteachyouthetasksandresponsi

5、bilitiesofyourposition.Asyoulearneachoftheitemsbelow,placeyourinitialsanddate.Thisisanindicationthatyouhavebeenshownhowtoperformthetaskandhavehadtheopportunitytodemonstrateyourabilities.Ifatanytimeyouareuncertainorareuncomfortableonhowtoperformanyofthetasks,itisyourres

6、ponsibilitytoinformyourtrainer.Itisourcommitmenttoprovide87A版优质实用文档7A版优质实用文档youwiththenecessarytoolsandskillsforyoutobesuccessfulinyournewposition.TaskandResponsibilitiesDateTraineeTrainerSection1-CoreStandardsCoreStandardsDefinedServiceCultureStandardsCoreStandardsfor

7、GuestRoomInitialConditionCoreStandardsforGuestRoomDailyServiceCoreStandardsforGuestRoomEveningServiceCoreStandardsforProblemResolutionSection2-SequenceofServiceSequenceofServiceDefinedSequenceofServiceforInspectingaCheckout/VacantRoomSection3-HowTo’sHowTo’sDefinedDo’sa

8、ndDon’tsHowTo’sforInspectingaCheck-Out/VacantRoomEntertheguestroomStartfromentrance–movearoundtheroom87A版优质实用文档7A版优质实