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时间:2019-03-04
《【5A文】著名酒店集团培训手册(英文版本).doc》由会员上传分享,免费在线阅读,更多相关内容在工程资料-天天文库。
1、5A版优质实用文档StandardsTrainingForFloorsupervisor65A版优质实用文档5A版优质实用文档TableofContentsFloorsupervisor/HousekeepingTopicPage#TRAININGCHECKLIST1SECTION1-CORESTANDARDSCoreStandardsDefined7GoldenRule8ServiceCultureStandards8FourSeasonsCoreStandardsforGuestRoomInitialService9Fou
2、rSeasonsCoreStandardsforGuestRoomdailyService11FourSeasonsCorestandardsforGuestRoomEveningService13FourSeasonsCorestandardsforHousekeeping/MaintenanceRequest15FourSeasonsCoreStandardsforProblemResolution16SECTION2-SEQUENCEOFSERVICESequenceofServiceDefined19Sequencef
3、orInspectingaCheck-Out/VacantRoom20SECTION3-HOWTO’SHowTo’sDefined23Do’s&Don’ts24HowTo’sforInspectingaCheckOut/VacantRoom25AdditionalHowTo’s32SECTION4–TRAININGRESOURCESInsertallitemsthatwouldbeanappendicesandinclude:1.HotelFloorDiagrams2.Picturesofamenityplacement3.H
4、ousekeepingreport4.SafetychecklistforHousekeeping5.MSDSCompliance6.BloodbornePathogens65A版优质实用文档5A版优质实用文档1.Computerapplicationtraining2.HotelFacts3.StandardsTestTrainingChecklistfloorsupervisorName:HireDate:CompletionDate:Trainer:Atrainerormanagerwillteachyouthetask
5、sandresponsibilitiesofyourposition.Asyoulearneachoftheitemsbelow,placeyourinitialsanddate.Thisisanindicationthatyouhavebeenshownhowtoperformthetaskandhavehadtheopportunitytodemonstrateyourabilities.Ifatanytimeyouareuncertainorareuncomfortableonhowtoperformanyoftheta
6、sks,itisyourresponsibilitytoinformyourtrainer.Itisourcommitmenttoprovideyouwiththenecessarytoolsandskillsforyoutobesuccessfulinyournewposition.TaskandResponsibilitiesDateTraineeTrainerSection1-CoreStandardsCoreStandardsDefinedServiceCultureStandardsCoreStandardsforG
7、uestRoomInitialConditionCoreStandardsforGuestRoomDailyServiceCoreStandardsforGuestRoomEveningServiceCoreStandardsforProblemResolutionSection2-SequenceofServiceSequenceofServiceDefinedSequenceofServiceforInspectingaCheckout/VacantRoom65A版优质实用文档5A版优质实用文档Section3-HowTo
8、’sHowTo’sDefinedDo’sandDon’tsHowTo’sforInspectingaCheck-Out/VacantRoomEntertheguestroomStartfromentrance–movearoundtheroomInspecttheroomfo
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