【5A文】著名酒店集团培训师培训课程（全套英文）.doc

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1、5A版优质实用文档TraintheTrainerSkillsTrainingFACILITATOR'SGUIDE05A版优质实用文档5A版优质实用文档ForwardHiltonInternational'ssuccessasthenumberonehotelbrandnamederivesfromtheoutstandingqualityweofferourcustomers.Thisqualityisconsistentworldwide.Ensuringthisqualitydependsonthetrainingavailab

2、leforallstaff,andtheskillsofeverytrainer.TraintheTrainer-SkillsTrainingisatrainingprogrammedesignedfornewskillstrainers.Trainingisalearnedskill,oneofthosewhichlearnersmustpracticeinordertodevelop.Consequently,thisprogrammeisstructuredsothat,asparticipantslearneachtopic

3、,theybuildtowardsaskilltrainingsession.Attheendoftheprogrammeparticipantsthendeliverthissessionbeforetherestofthegroup.Participatingisthesesessions,togetherwithobservingothers'sessionsandbothgivingandreceivingfeedbackisintegraltothedevelopmentofeachnewskillstrainer.Iti

4、spartofHiltonInternational'scommitmenttodevelopingallitsemployees."Thesinglemostimportantelementaffectingthelearningenvironmentisyou,thetrainer.Specifically,whatisimportantiswhatyoudo,howwhatyoudoisperceivedbythestudentsandhowtheseperceptionsimpactthestudent'sbehaviour

5、sandlearningprocess."StephanieBurnsArtistryinTraining1996ãHiltonInternational20XX15A版优质实用文档5A版优质实用文档ContentsHowthispackisdesignedPage3AimsandObjectivesPage4ProgrammeSessionsPage5OrganisingSkillsTrainingtheHiltonInternationalWayPage7StagesofTraintheTrainer-SkillsTrainin

6、gPage11PreparationPage11PromotingtheprogrammePage11PreparingtheadministrationdetailsPage14PreparingyourselfPage15ImplementingtheProgrammePage16OpeningandclosingeachsessionPage16TrainingmethodsPage16Thefacilitator'srolePage17EvaluatingtheProgrammePage19Measuringreaction

7、andunderstandingPage19MeasuringchangePage19MeasuringtangiblebusinessoutcomesPage21Appendices1-9Page22-34CertificatePage35Handouts1-Page36-525A版优质实用文档5A版优质实用文档HowthispackisdesignedThisfacilitator'sguidecontains:·Appendices,containingthewelcomeletter,pre-programmeworkand

8、evaluationforms.·HandoutmastersheetsforeachofthesiGsessions·Overheadmastersforyoutocopyontotransparencysheets·Thefaci