【6A文】希尔顿集团培训师培训课程（全套英文）.doc

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1、7A版优质实用文档TraintheTrainerSkillsTrainingFACILITATOR'SGUIDE7A版优质实用文档7A版优质实用文档ForwardHiltonInternational'ssuccessasthenumberonehotelbrandnamederivesfromtheoutstandingqualityweofferourcustomers.Thisqualityisconsistentworldwide.Ensuringthisqualitydependsonthetrainingavailableforallsta

2、ff,andtheskillsofeverytrainer.TraintheTrainer-SkillsTrainingisatrainingprogrammedesignedfornewskillstrainers.Trainingisalearnedskill,oneofthosewhichlearnersmustpracticeinordertodevelop.Consequently,thisprogrammeisstructuredsothat,asparticipantslearneachtopic,theybuildtowardsaski

3、lltrainingsession.Attheendoftheprogrammeparticipantsthendeliverthissessionbeforetherestofthegroup.Participatingisthesesessions,togetherwithobservingothers'sessionsandbothgivingandreceivingfeedbackisintegraltothedevelopmentofeachnewskillstrainer.ItispartofHiltonInternational'scom

4、mitmenttodevelopingallitsemployees."Thesinglemostimportantelementaffectingthelearningenvironmentisyou,thetrainer.Specifically,whatisimportantiswhatyoudo,howwhatyoudoisperceivedbythestudentsand27A版优质实用文档7A版优质实用文档howtheseperceptionsimpactthestudent'sbehavioursandlearningprocess."S

5、tephanieBurnsArtistryinTraining1996ãHiltonInternational20GG27A版优质实用文档7A版优质实用文档ContentsHowthispackisdesignedPage3AimsandObjectivesPage4ProgrammeSessionsPage5OrganisingSkillsTrainingtheHiltonInternationalWayPage7StagesofTraintheTrainer-SkillsTrainingPage11PreparationPage11Promotin

6、gtheprogrammePage11PreparingtheadministrationdetailsPage14PreparingyourselfPage15ImplementingtheProgrammePage16OpeningandclosingeachsessionPage16TrainingmethodsPage16Thefacilitator'srolePage17EvaluatingtheProgrammePage19MeasuringreactionandunderstandingPage19MeasuringchangePage1

7、9597A版优质实用文档7A版优质实用文档MeasuringtangiblebusinessoutcomesPage21Appendices1-9Page22-34CertificatePage35Handouts1-Page36-597A版优质实用文档7A版优质实用文档HowthispackisdesignedThisfacilitator'sguidecontains:·Appendices,containingthewelcomeletter,pre-programmeworkandevaluationforms.·Handoutmastersh

8、eetsforeachofthesiGsessions·Overheadmastersfory