it行业员工组织承诺和组织公民行为关系的研究

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1、1T行业员．[组织承诺与组织公民行为关系研究TheReseafchonmeRelationshipbetweenO玛anizationalCommitmemand0rgaIlizationalatizenshipBehaViorofITIndustrySta行AbstractOrganizationalcommjnnenl(0C)isthecornparatiVelyextemofthestaffcommitiI培lotlleofgamzationandthetendencyofsta圩，sattitudes．O唱anizationalCitizenshipBehaVior(0CB

2、)is山eexna-roleactions，whicharemadeupbyaserialofinfoⅡnalbehaviorsandbene丘cialfbrthewholeor鲥zation．WiththeseIiouscompetitionandorgaIlizationalstnlcturecompressinginn’illdustry，0CBisemphasized乒aduallybytlleemployers．InITindustry，therearetwocharacteristicS：行equentstaffnowandhighdemandinteamwork．Tu

3、moVerratesrenectthedegreeofOC，whileOCBspecializesinteamwork．ThispapertriestodiscoverthechaTacteristicsesofOCand0CB．andtheircorreIationsintllemethodofdemonstratiOⅡ．nlispapermodi矗esandcomplementstheusualdomesticmaturescalesof0CandOCB，andf证a11yfinishesthespecialscalesaimingatITindusIrystaff，which

4、indudes5dimensionsand18jtemsinfomalOCscale．and11dimensionsand30itemsinfonnalOCBscale．Althou曲theITindustryhasitsownfcat眦es，theaIlalysisresultshaVenoobViousdiffencesinexplaillingdimnensionscomparedwith也eusualOne．Thisreseachc011ects326samplesinITindustryfromcomparativelydevelopedcities，Bejjing，sh

5、an曲ai，Dalianandsoon．1nthest印sofsendingquestionnaires，analysizingthedataaIldsumminguptheresults，thecondusiOnsfoUowthat：a．InITindustry，theOChascorrelatjonswjthOCB．b，No册ativecommitment，affcctivecommitmentande∞nomjc

6、commitmentcouldbringaboutOCBmoreeasily．c．Becauseofthen’speciality，thestaffusuallyb

7、ahavemoreactivelyinthedimensionofnonIlatiVecommitIllentand堋oreinac“VelyinthedimensiOnof0pportunitycommitment．d．MostlTstaffbehavemoreadiveintheOCBdimcnsionsofhelpin2colleglles，inte。personalrelationshjp，participatingteanlworkactiVitiesandself-consciousstudying．e．InH’industry，0CandOCBbaveⅡoobvjou

8、sdifferenceingender．ButmafriedemployeesaremuchhigherthantheunmarriedinOC．Theageof26—30isthefastigjum0ftumover．KeyWords：0rganizationalCommitment；OrganizationalCizenshipBehavior；ITIndustryStaff独创性说明作者郑重声明：本硕士学位论文是我个人在导师指导下进行的研究工作及取得研究成果。尽