政务服务中心服务标准化研究——以鄂尔多斯市为例

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1、GOVERNⅧ全n?AfFAⅡ乏SSERⅥCECENlERSERVICES磁NDA剐DIzEDRESEARCHINORDOSCITYGOVERNMENTAFFAⅡtSSERⅥCECENlERASANE也帅LEABSTRACTWi也theestablishmentandperfectingofthesocialistmarketeconomyin01117country,tosomeeXtent，thelackoflawsandregulationsofadministrativeexaminationandapprovalofeffectivenorms，gradu

2、allyemerges，theproblemsexistinginthereformofadministrativeexaminationandapprovalsystemcallsformoreandmorehi曲．Administrativeexaminationandapprovalsystemreformhasalsoledtoaprofoundchangeinthepublicservicedevelopment．Inthiscontext，thegovernmentatalllevelstobetterrealizethefunctionsofthego

3、vemment,theestablishmentofa”one—stop”publicserviceinstitutions，namelythegovernmentaffairsservicecenter．GovernmentaffairsservicecenterreflectsChina'spublicserviceconcept,servicemodeandtakemeasuresofinnovation，alsoreflectedthereformsituationofpresentChinesegovernmentfunctions．Standardize

4、dmanagementmethodisascientificmanagementtool，isoneofthemajorinnovationintheprocessreengineering，topromotethedevelopmentofthegovernmentmanagementconcepttoreasonableness，includingstandardformulation，implementationandsupervisionlink,itsmanagementmustbescientificandstandardized，andusingthe

5、methodofstandardization,theideaandspiritofthestandardization,eventuallyimprovethestandardizationoforder,andexertitsbestbenefit．ThispapermainlystudiesthestandardizedquestionofthegovernmentaffairsservicecenteLfromtheallocationofresources，servicepersonnel，serviceprocess，servicetimeandserv

6、icequalityinfiveaspectsofthestandard．Thefiveaspectshasawiderangeofstandardandthecontentismore，accordingtoourcountry’Sgovernmentaffairsservicecenterservicestandardizationdevelopmeritpresentsituationandareinphasewerediscussed，andthedevelopmentofordosmunicipalgovemmentaffairsservicecenter

7、,specificinstitutions，function,operationcondition，andhasitssystembasisontheconstructionofgovernmentaffairsservicecenterservicestandardization，pointsoutsomeproblemsintheconstructionprocess，analyzethecauses，andreferencetotheconstructionoftheseamlessgovemmentaffairsservicecenteringuangz