rasha-interpersonal communication

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1、2014-07-14INTERPERSONALCOMUNICATIONByDr.RashaKhalilWhatisinterpersonalcommunication?óInterpersonalcommunicationisanactiveprocess,influencedbyallthecomplexitiesofhumanbehaviour.óItisalsofilledwithpotentialpointsofbreakdown.12014-07-14WhatisCommunication?Communicationistheartoftransmitti

2、nginformation,ideasandattitudesfromonepersontoanother.Communicationistheprocessofmeaningfulinteractionamonghumanbeings.Whyweneedcommunication?Wecommunicateinorderto:óGetacquainted.óExpressemotionstoothers.óShareinformation.óPersuadeotherstounderstandourpersonalviews.óBuildrelationships

3、.óRunbusiness.TheCommunicationProcess22014-07-14Keyelementsinthecommunicationprocess.NoisePerson1ChannelPerson2SenderMessageReceiverReceiverFeedbackSenderNoiseSendingTheMessage:Messagesarethesignalsandsymbolsthatweusetoconveywhatwewanttotransmit.TheSenderencodesthemessagesusingVerbal,V

4、ocalandVisualelements:©ThewordsformtheVerbalelement.©TheVocalelementincludesthetoneandintensityofourvoiceandthe“musicofourlanguage”.©TheVisualelementincludeseverythingtheReceivercansee.SendingTheMessage:ItmightbeasurprisetoyoubuttheVisual,non-verbalelementisthemostpowerfulelement,grabb

5、ingandholdingReceiver’sattention.VocalandVerbalelementsfollow.InastudyofcommunicationattheUniversityofPennsylvaniain1970(KinesicsandCommunication,R.Birdwhistle),theresearchersdeterminedthatincommunication:¾7%ofwhatwecommunicateistheresultofthewordsthatwesay,orthecontentofourcommunicati

6、on.¾38%ofourcommunicationtoothersisaresultofvoicetone,timbre,tempo,andvolume.¾55%ofourcommunicationtoothersisaresultofournonverbalcommunication,ourbodyposture,breathing,skincolourandourmovement.Thematchbetweenourverbalandnon-verbalcommunicationindicatesthelevelofharmony.32014-07-14Exer

7、cise1(Thesceneisabusyopen-planofficewithalotofcomingandgoingandbackgroundnoise).•Practiceeducator:Sohowdidtheproceduregoyesterday?(ScanningemailsonPC,furrowsbrow,beginstappingkeyboard.)•Studentworker:Emmmmfine.(Spokenquietlyinmonotone.Glancestowardpracticeeducator,thenatothersinthero