Communication演讲

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1、CommunicationToPersuadeotherpeopletothinkoractinthewaywedo沟通从心开始----中国移动Makeyourselfheard理解就是沟通----爱立信CommunicationUnlimited!沟通无极限----摩托罗拉TheDefinitionofcommunicationCharacteristicsofCommunicationBehaviorsforEffectiveInterpersonalCommunicationComponentsofcommunicationFu

2、nctionsofCommunicationTheDefinitionofcommunication:CommunicationisderivedfromtheLatinword'communicare’,meaningtosharewithortomakecommon,sowhenwecommunicateweshareourthoughts,hopes,andknowledgewithothers.Communicationisaformofhumanbehaviorderivedfromaneedtoconnectandinte

3、ractwithotherhumanbeings.100,000yearsago----facialexpressions,exclamations（大叫）andnoisesBasicsofhumancommunication30,000yearsago----Cavepaintings20,000yearsago----aspeakablelanguage5,000yearsago----theuseofsymbolsandscriptComponentsofcommunication沟通的构成要素componentsofcommu

4、nication?ComponentsofCommunicationsenderencodingcontextreceiverdecodingfeedbackchannelmessagenoiseComponentsofcommunicationSender/Source（信息源）Asender/sourceisthepersonwhotransmitsamessage.Message（信息）Amessageisanysignalthattriggerstheresponseofareceiver.Encoding（编码）Encodi

5、ngreferstotheactivityduringwhichthesendermustchoosecertainwordsornonverbalmethodstosendanintentionalmessage.Decoding（解码）Decodingistheactivityduringwhichthereceiverattachesmeaningtothewordsorsymbolshe/shehasreceived.Receiver（信息接收者）Areceiverisanypersonwhonoticesandgivesso

6、memeaningtoamessage.Channel/Medium（渠道）Channel/Mediumisthemethodusedtodeliveramessage.Context（情境）Thesettingorsituationiscalledacontext.Noise（干扰）Noiseisatermusedforfactorsthatinterferewiththeexchangeofmessages,includingexternalnoise，physiologicalnoise,psychologicalnoisean

7、dsemanticnoise.Noiseisinevitable.Feedback（反馈）Theresponseofareceivertoasender’smessageiscalledfeedback.VerbalCommunication语言信息沟通WORDS言语=7%Keepitsimple保持简要Explainand/orprovideanexample解释或举例，或二者都做Useclear,directwords使用清楚，直截了当的语言Respectyourlisteners尊重你的听众Repeatyourmainidea重

8、复你的主要观点Checkforunderstanding检查理解情况VisualCommunication视觉沟通=55%EyeContact目光接触Posture身体的姿势Gestures手势动作FacialExpre