国际酒店服务标准

《国际酒店服务标准》由会员上传分享，免费在线阅读，更多相关内容在应用文档-天天文库。

1、uHotelPremises/Guest’sroomnPerformanceStandardslPremises/FacilitieslParkingLot/garagelParkingspacesmustbeclearlylines.lPavementmustbefreeofexcessivedebris.lEntrancetomaindrivewayofhotelmustbewellmarked.lClearsignsmustbepostedindicatingentrancelocation.lClearsignsmustbepostedindicationheightli

2、mitationsofgarageentrance.lClearsignsmustbepostedindication-parkingcirculation(parkinglotandgarage).lClearsignsmustbepostedindicatinginternalhoteldestinationdirections.lClearsignsmustbepostedindicatingexit.lParkinglot/garagelightfixturesmustbewelllit.lAllparkinglot/garagelightfixturesmustbefr

3、eeofrepair/replacementneeds.lAllpavementsurfacesmustbeingoodphysicalcondition.lExteriorlExteriorofhotelmustbeingoodphysicalcondition.lPrimaryEntrancelplants/décoratprimaryentrancemustbeattractive.lDoorsatprimaryentrancemustbeingoodworkingorder.lAshtraymustbeavailableatprimaryentrance.lTrashre

4、ceptaclemustbeavailableatprimaryentrance.lDécor/structuresatprimaryentrancemustbeingoodphysicalconditionlPavement/carpetingentrancemustbeingoodphysicalcondition.lLobbylDécorinlobbymustbeup-todateandattractive.lPlantsinlobbymustbehealthyandattractive.lLobbymusicmustnicelycomplimentthestyleofho

5、tel.lAmbianceoflobbymustbesoothing,relaxingandenjoyable.lTemperatureinlobbymustbecomfortable.lLightinginlobbymustbeappropriateandcomfortable.lIfsmokingnotpermitted,clearsignsmustbepostedindicatingthis.lAdequateseatingmustbeavailableinlobby.lReadingmaterialsmustbeavailableinlobby.lFurniture/dé

6、corinlobbymustbeingoodphysicalcondition.lReceptioncountermustbeingoodphysicalconditionlFloor/carpetinginlobbymustbeingoodphysicalconditionlGuest’sroomcorridorslDécoringuest’sroomcorridorsmustbeup-to-dateandattractive７４lFloralarrangementsinguest’sroomcorridorsmustbeattractivelGuest’sroomcorrid

7、orsmustbefreeofinsectsandinsectsandrodentslTemperaturewithinguest’sroomcorridorsmustbecomfortablelGuest’sroomcorridorlightingmustbeappropriateandcomfortablelAppropriatedirectionalsignsmustbepresentinguest’sroomcorridorslVending/icemachinesing