国际酒店服务标准规范.doc

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1、uHotelPremises/Guest’sroomnPerformanceStandardslPremises/FacilitieslParkingLot/garagelParkingspacesmustbeclearlylines.lPavementmustbefreeofexcessivedebris.lEntrancetomaindrivewayofhotelmustbewellmarked.lClearsignsmustbepostedindicatingentrancelocation

2、.lClearsignsmustbepostedindicationheightlimitationsofgarageentrance.lClearsignsmustbepostedindication-parkingcirculation(parkinglotandgarage).lClearsignsmustbepostedindicatinginternalhoteldestinationdirections.lClearsignsmustbepostedindicatingexit.lPa

3、rkinglot/garagelightfixturesmustbewelllit.lAllparkinglot/garagelightfixturesmustbefreeofrepair/replacementneeds.lAllpavementsurfacesmustbeingoodphysicalcondition.lExteriorlExteriorofhotelmustbeingoodphysicalcondition.lPrimaryEntrancelplants/décoratpri

4、maryentrancemustbeattractive.lDoorsatprimaryentrancemustbeingoodworkingorder.lAshtraymustbeavailableatprimaryentrance.lTrashreceptaclemustbeavailableatprimaryentrance.lDécor/structuresatprimaryentrancemustbeingoodphysicalconditionlPavement/carpetingen

5、trancemustbeingoodphysicalcondition.lLobbylDécorinlobbymustbeup-todateandattractive.lPlantsinlobbymustbehealthyandattractive.lLobbymusicmustnicelycomplimentthestyleofhotel.lAmbianceoflobbymustbesoothing,relaxingandenjoyable.lTemperatureinlobbymustbeco

6、mfortable.lLightinginlobbymustbeappropriateandcomfortable.lIfsmokingnotpermitted,clearsignsmustbepostedindicatingthis.lAdequateseatingmustbeavailableinlobby.lReadingmaterialsmustbeavailableinlobby.lFurniture/décorinlobbymustbeingoodphysicalcondition.l

7、ReceptioncountermustbeingoodphysicalconditionlFloor/carpetinginlobbymustbeingoodphysicalconditionlGuest’sroomcorridorslDécoringuest’sroomcorridorsmustbeup-to-dateandattractive７４lFloralarrangementsinguest’sroomcorridorsmustbeattractivelGuest’sroomcorri

8、dorsmustbefreeofinsectsandinsectsandrodentslTemperaturewithinguest’sroomcorridorsmustbecomfortablelGuest’sroomcorridorlightingmustbeappropriateandcomfortablelAppropriatedirectionalsignsmustbepresentinguest’sroomcorridorslVending/icemachinesing