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ID:28469662
大小:56.50 KB
页数:6页
时间:2018-12-10
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1、E-bankingandmanagerialchallengesMohammadRezaBananInternettechnologyisrapidlychangingthewaypersonalfinancialservicesarebeingdesignedanddelivered.Hence,bankshavefoundthemselvesattheforefrontoftechnologyadoptionforthepastthreedecades.BanksbegantolookatE-bankingasamea
2、nstoreplacesomeoftheirtraditionalbranchfunctions.AlthoughElectronicbankingsystemsprovideuswitheasyaccesstobankingsendees,E-bankinghasintroducednewbusinesschallenges.1-IntroductionE-commercefundamentallyfocusesontheelectronicexchangeofinformationusinginformationand
3、telecommunicationinfrastructures(particularlytheWorldWideWebandtheinternet).E-commerceencompassesawiderangeofcommercialactivitiesthatcanbecategorizedintobusiness-to-businesssectors.Industrysectorssuchasbankinghaveopenlyembracede-commercetoimprovetheirperformancean
4、dgainastrategiccompetitiveadvantage.Acommonstrategicdilemmachallengingleadersishowtoigniteachangeinitiativethatwillgeneratecompetitiveadvantage(Khan,2006).Throughe-commerce,wecan,accordingtoWeeksandFrisone(1999),expectthefollowingchangesinthetraditionaldistributio
5、nandmarketingofeverydayproductsandservicesincludinginancialservices:(1)transferofbargainingpowertotheconsumer;(2)$hifttoauctionpricing;(3)creationofnewdistributionchannels;(4)adoptionofnewmarketingandpricingmodels(5)reducetheneedforsupportstaff.2-LiteraturereviewI
6、nthispart,firstweexplainthefundamentalconceptsofE-bankinganditschallengesindifferentsituations.ThenaccordingtotheaimofthispaperandTAM,weassociatewithchangemanagementissuesanditsrelationstosuccessfulimplementingofE-banking.o2-l-E-banking:conceptsanddefinitionsThein
7、formationtechnology(IT)revolutionofthelast2decadesofthe20thcenturyledtoaproliferationofpersonalcomputers(PCs),servers,modemsandotherassociatedelectronicdataterminalequipment.ThisrapidgrowthandexpansionofITandtelecommunicationnetworksandinterconnectivityencouragedt
8、heintroductionofelectronicservicesandnon-moresothanintheretailtradeandintheprovisionofelectronicbanking.E-bankinginthisstudyisdefinedasanInternetportal,
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