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1、门诊分时段预约挂号在护理分诊管理中的应用效果江西省妇幼保健院门诊摘要：目的探讨门诊分时段预约挂号在护理分诊管理屮的应用效果。方法选取2016年F月在我院门诊部预约挂号就诊的患者26800例，按照挂号流程将患者分为实验组、对照组，每组13400例。对照组患者通过传统的挂号流程进行相关预约；实验组患者通过分时段预约挂号就诊进行相关预约。统计两组的医患纠纷率、患者满意度和就诊花费吋间。结果实验组的医患纠纷率(1.49%)明显低于对照组(5.97%)(P<0.05);实验组的患者满意度(96.27%)明显高于对照组(74.6
2、3%)(P<0.05);实验组就诊花费时间为(45.27±11.23)min,对照组为(89.63±15.19)min,两组差异有统计学意义(P<0.05)。结论门诊分时段预约挂号能有效降低医患纠纷发牛率，提高患者对医院服务的满意度，提高医院的就诊效率，值得在各大医院的门诊部进行推广应用。关键词：护理分诊管理;医患纠纷;满意度;预约挂号;分时段挂号;作者简介：陈劲(1967-)，湖南长沙人，主管护师，主要从事护理学工作收稿日期:2017-07-20Theapplicationeffectoftime-sectiona
3、ppointmentregistra/tioninoutpatientclinicinnursingtriagemanagementCHENJinOutpatientClinic,JiangxiProvincialMaternalandChildHea1thHospital;Abstract：ObjectiveToexploretheapplicationeffectoftime-sectionappointmentregistrationinoutpatientclinicinnursingtriagemanage
4、ment.Methods26800patientsconduetedappointmentregistrationinoutpatientclinicofourhospitalfromJanuarytoJune2016wereseiected.Accordingtotheregistrationprocedure,theyweredividedintotheexperimentaigroupandcontrolgroup,andtherewere13400casesineachgroup.Inthecontrolgr
5、oup,therelatedappointmentwasconductedthroughtraditionalregistration,whileintheexperimentalgroup,therelatedappointmentwasconduetedthroughtime-sectionappointmentregistration.Thedoctor-patientdisputerate,thesatisfactiondegreeofpaticnts,andtime-spendingonvisitingdo
6、ctorswerecalculatedinthetwogroups.ResultsIntheexperimentalgroup,thedoctorpatientdisputeratewas1.49%,whichwassignificantlylowerthanthatinthecontrolgroup(5.97%)(P<0.05)•Thesatisfactiondegreeofpatientsintheexperimentalgroupwas96.27%,whichwasmuchhigherthanthatinthe
7、controlgroup(74.63%)(P<0.05)•Intheexperimentalgroup,theaveragetime-spendingonvisitingdoctorswas(45.27±11.23)min,whileitwas(89.63±15.19)mininthecontrolgroup,andtherewasastatisticaldifferenee(P<0.05).ConclusionTimesectionappointmentregistrationinoutpatientclinicc
8、aneffeetivclyreducethedoctor-patientdisputcrate,improvethesatisfactiondegreeofpatientsforhospitalandthevisitingefficiencyofhospital,whichisworthyofpromotionandapplicationino
