酒店管理目录 酒店营运管理实务目录(叶予舜)

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1、营运管理实务目录WORKINGMANUALOFREDBOATHOTEL写在前面的话PREFACE总编CONTENTS第一章第二章第一节第二节第三节第四节第五节第六节第七节酒店简介GENERALSTATEMENT管理体系MANAGEMENTSYSTEM附：组织结构图APPENDIX:ORGANIZATIONCHART经营理念TheSpiritofRedBoatHotel顾客政策CustomerPolicies质量管理体系QualityControlSystem服务质量保证书QualityGuarantee人事政策及培训计划实施PersonnelPolicies&Training酒店内部刊

2、物（店报）NewsPaper员工手册StaffHandbook1叶予舜第一编：总经理Ⅰ、GENERALMANAGER第一章总经理·····························································G.M1.11.2总经理驻店经理GeneralManager··································ResidentManager·································第二章总经理秘书··················································

3、····G.M’SSECRETARY2.12.2第三章总经理秘书文员会议程序G.MSecretary·····································Clerk·······················································································································MEETINGSCHEDULE2叶予舜第二编：市场营销部Ⅱ、MARKET&SALESDEPT第一章市场营销部组织结构图·························

4、·······························ORGANIZATONCHART第二章市场营销部各岗位职责·········································POSITIONRESPONSIBILITIESOFM&SDEPT2.12.22.32.42.5市场营销部经理商务销售代表旅行社销售代表秘书美工M&SDeptManager·································SalesRepresentativeofCommercial··············SalesRepresentativeofTravelAge

5、ncy·········Secretary···········································ArtDesigner·······································第三章市场营销部各岗位工作程序及标准·························STANDARDOPERATIONPROCEDUREOFM&SDEPT3.13.23.3商务销售代表促销访问长包房销售团队预订PromotionandSalesCall······················Long-StayingRoomSales···········

6、············GroupReservation·······························3.4旅行社销售代表外出销售OutsideSalesCall··································3.53.63.7会议销售与旅行社签订协议团队预订更改、取消ConferenceSales·································TravelAgencyAgreementSigning·················ReservationAmendment&Cancellation·········第四章附加程

7、序··························································ACCESSORYPROCEDURES4.14.24.34.4处理突发事件客用印刷品制作客户档案建档大型活动工作安排HandlinganEmergency····························PressworkMaking···································Ac