饭店管理实务英语课程教学支持资源

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1、饭店管理实务英语课程教学支持资源主编:郭淑梅副主编:李松柏杜宗斌HOTELOPERATIONSANDMANAGEMENTDIALOGSBETWEENATRAINERANDATRAINEECONTENTSChapterOne:HotelHistoryandHotelOrganizationChapterTwo:FrontOfficeDepartmentChapterThree:HousekeepingDepartment(1)ChapterFour:HousekeepingDepartment(2)ChapterFive:HousekeepingDepartment(3)ChapterSi

2、x:Food&BeverageDepartment(1)ChapterSeven:Food&BeverageDepartment(2)CONTENTSChapterEight:Food&BeverageDepartment(3)ChapterNine:SecurityDepartmentChapterTen:Sales&MarketingDepartmentChapterEleven:AccountingDepartmentChapterTwelve:EngineeringDepartmentChapterThirteen:HumanResourcesDepartmentChapterF

3、ourteen:TrendsforHospitalityIndustryChapterOne:HotelHistoryandHotelOrganizationUnit1:EvolutionofHotelIndustryUnit2:CategoriesofHotelsUnit3:HotelOutlineandItsOrganizationChartChapterOne:HotelHistoryandHotelOrganizationChapterObjectives:EvolutionofhotelindustryCategoriesofhotelsBasicfunctionsofeach

4、departmentResponsibleareafordepartmentalordivisionalheadsandaboveHotelorganizationchartUnit1:EvolutionofHotelIndustryTransportationdevelopmentcaravansaryStagecoachinEnglandin1658carsplanesUnit1:EvolutionofHotelIndustryEvolutionofhotelindustryA.Firstlodgingchainin1769inNorthAmericaB.Multi-unitlodg

5、ingchainin20thcenturyC.AmericanhoteltycoonsEllsworthStatlerErnestHendersonConradHiltonKenmmonsWilsonUnit1:EvolutionofHotelIndustryD.Conceptoftime-sharingE.TravelandtourismcontributiontotheeconomiccloutintheworldUnit2:CategoriesofHotelsHotelsclassificationaccordingtotheirlocationsDowntownhotelReso

6、rthotelSuburbanhotelMotelAirporthotelUnit2:CategoriesofHotelsHotelsclassificationaccordingtotheirratesBoutiquehotelLuxury/deluxehotelUpscalehotelMid-tierhotelandmotelEconomy/limitedservicehotelUnit2:CategoriesofHotelsHotelsclassificationaccordingtotheirroomstructure,configurationandfacilitiesAll-

7、suitehotelExtended-stayproperties/apartmenthotelResortsandtime-sharepropertiesInnsCasinohotelCruiseshipsUnit3:HotelOutlineandItsOrganizationChartBasicfunctionsofeachdepartmentFrontOfficeFrontDeskConciergeBusinessCenter